CES Intake & Program Operations Coordinator

GOODWILL OF WESTERN & NORTHERN CONNECTICUT•Bridgeport, CT

4h•$47,500 - $55,000•Onsite

About The Position

The Intake & Program Operations Coordinator keeps Goodwill’s Community Employment Services (CES) running smoothly for people with disabilities and other barriers to employment. The role manages the participant journey from referral through intake and work readiness training, and oversees the documentation and billing that support funded, compliant services. In partnership with program staff, funding sources, and community organizations, the Coordinator maintains accurate records, ensures regulatory compliance, and supports consistent service delivery. The Coordinator also leads quality assurance and continuous improvement efforts to strengthen operations and improve participant outcomes. The position may be based in either Goodwill’s Bridgeport, Connecticut, or Hartford, Connecticut, location, based on applicant preference. It includes frequent in-state travel and access to participant Protected Health Information (PHI).

Requirements

Bachelor’s degree in psychology, education, or a related field; an equivalent combination of education and experience may be considered.
At least two years of experience in a social services agency.
Proficiency in Microsoft Office, including building and managing spreadsheets and databases.
Strong organizational, written, verbal, and interpersonal communication skills.
Ability to work independently, take initiative, follow through, and report accurately and on time.
Valid Connecticut driver’s license and satisfactory driving record.
Daily access to a reliable, registered, and insured vehicle for frequent in-state travel.

Nice To Haves

Experience in a human services agency serving people with disabilities.
Experience working with Connecticut state agencies and referral sources.

Responsibilities

Serve as the centralized referral hub for Bureau of Rehabilitation Services (BRS) programs, scheduling and conducting participant intakes.
Create and maintain electronic participant records and assign participants to the appropriate service region.
Develop Individual Service Plans (ISPs) and obtain required signatures on participant documents.
Schedule and facilitate Work Readiness Training sessions and modules for BRS programs.
Maintain the training tracking system and ensure billable services are delivered, documented, and completed on time.
Coordinate billing for BRS and the Department of Mental Health and Addiction Services (DMHAS), verify billed services, and submit invoices to funding sources.
Conduct quality assurance reviews of master files, spreadsheets, Therap case management records, billing, and other documentation.
Ensure department services and documentation meet applicable CARF standards.
Follow agency policies and procedures.
Protect participant privacy in accordance with HIPAA.
Maintain and update the CES process catalog of standard work procedures with input from team members.
Lead continuous improvement events and initiatives to improve services and participant outcomes.
Support weekly team huddles and monthly dashboard meetings reviewing department performance measures and outcomes.
Represent Goodwill with community stakeholders, strengthen relationships with current funding sources, and develop new partnerships.
Co-facilitate staff meetings, in-service trainings, staff development programs, and professional events as requested.
Perform other duties as assigned.

Benefits

Opportunities for career advancement.
50% employee discount.
403(b) Retirement Savings Plan with employer match.
Anniversary Recognition Program: $50 Swag Store credit at one year, with growing monetary awards every five years.
$200 Employee Candidate Referral Program.
Medical, dental, and vision insurance available the first of the month following 60 days of full-time employment.
100% employer-paid Basic Life and AD&D insurance (one times annual salary), plus short-term and long-term disability coverage.
Comprehensive paid time off, including competitive vacation days starting at 10 days, three personal days, two floating holidays, eight observed holidays, and accrued sick time.
Up to $3,000 in qualified tuition reimbursement per calendar year, eligible after 90 days.
Some benefits apply to full-time team members working 30 or more hours per week.