CES Training Coordinator

HomeFirst • Santa Rosa, CA

6d • $84,134 - $84,134

About The Position

HomeFirst is a nonprofit organization working to end homelessness through low-barrier programming and systems leadership. The CES Training Coordinator oversees training activities associated with Coordinated Entry requirements and provides broader education support to providers. In partnership with the Coordinated Entry Director, the coordinator identifies training needs, develops training modules responsive to those needs and applicable regulations, and facilitates training. The role maintains a regular training calendar intended to improve system performance and partner engagement.

The coordinator works collaboratively with system participants, providers, access sites, internal staff, external training organizations, and subject matter experts. The role develops and updates training materials, provides in-person and virtual instruction, tracks new system staff’s completion of required training, communicates training status to partners and the Coordinated Entry Manager, and ensures training aligns with HUD, Continuum of Care, contract requirements, and agency values. The coordinator also attends job-related meetings, represents the agency at public-speaking events as requested, participates in learning and development, and performs other assigned duties.

Requirements

• At least 2 years of experience in human services.
• Demonstrated experience providing training or education.
• Excellent presentation and communication skills.
• Knowledge of homelessness and/or housing services.
• Proficiency in Microsoft Word and Outlook and basic use of Excel.
• Valid California driver’s license and insurance, and reliable transportation for work-related use.
• Ability to perform sedentary work; occasionally lift up to 30 pounds; use a keyboard and read computer screens for extended periods; and stand, sit, kneel, reach, and bend as duties require.

Nice To Haves

• People with lived experience are encouraged to apply.
• A Bachelor of Arts in Social Work (BASW) or a related human services degree is preferred but not required.
• Bilingual Spanish and bicultural experience are preferred but not required.

Responsibilities

• Develop fundamental training programs for staff operating within Coordinated Entry, covering required topics such as CES policies and procedures, Housing First, diversion and housing problem solving, shelter and emergency needs assessment and referral, mainstream resources, assessment practices, and entering assessments into HMIS.
• Develop technical-assistance training programs for access sites and housing providers on topics such as harm reduction, conflict mediation and de-escalation, serving survivors of domestic violence, safety planning, trauma-informed care, housing mediation, fair housing rights, and strengths-based assessment.
• Identify ongoing training and technical-assistance needs among housing providers and access sites in partnership with the Director and CES staff, and develop trainings accordingly.
• Research appropriate trainings that support effective CES operations and engage system partners.
• Create and manage a reliable schedule for required and optional training.
• Build partnerships with internal and external training entities and subject matter experts.
• Facilitate in-person and virtual trainings, engaging external instructors when needed.
• Track new system staff’s completion of required CES training and communicate status to system partners and the Coordinated Entry Manager.
• Update and maintain training materials and develop ongoing communications updates.
• Ensure trainings comply with HUD, CoC, and contract requirements and reflect agency values.
• Achieve identified system and position deliverables and meet task deadlines.
• Attend job-related staff and agency-wide meetings.
• Represent the agency at public-speaking events as requested.
• Participate in learning and skill-maintenance or development opportunities, including training and workshops.
• Assist with other assigned duties.

Benefits

• 100% employer-paid medical, dental, and vision coverage.
• Wellness options including chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• 401(k) retirement plan with generous matching.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Workers’ compensation.
• 12 holidays, sick leave, and paid time off starting at 15 days annually and increasing with tenure.
• Four hours of civic engagement leave annually for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED