CES Outreach Coordinator

Inland Southern California United Way • Riverside, CA

12d • Hybrid

About The Position

Inland SoCal 211+ manages San Bernardino County’s Coordinated Entry System (CES), an evidence-based process that connects people experiencing homelessness to appropriate housing and services. CES Outreach Coordinators answer live calls, conduct prescreening, provide in-person assistance, and work with the housing team to engage unhoused people in CES and support their progress toward permanent housing. The role provides customer service using a trauma-informed, whole-person, evidence-based approach and requires compassionate care alongside consistent, detail-oriented workflows.

This full-time, non-exempt hourly position is grant funded through June 2026, with continued employment dependent on funding. It is based in Riverside, California, with a hybrid arrangement, and reports to the CES Supervisor. Typical hours are 8:00 AM to 5:00 PM, with some evenings and weekends. The role follows a 32-hour workweek during a six-month trial period; the schedule and hourly pay may revert to a 40-hour workweek depending on the trial and organizational decisions. The pay range is $25.00–$28.60 per hour, paid biweekly.

The position combines field outreach and administrative work. Fieldwork may involve serving people on streets, in shelters, or in places not intended for habitation, including exposure to infestations or unhygienic conditions. Personal protective equipment will be provided as required. Administrative duties take place in an office using standard office equipment. The role involves frequent sitting, walking, standing, crouching, kneeling, stooping, lifting and carrying up to 25 pounds, and driving. A driver’s license, reliable transportation, and required minimum personal liability insurance are necessary. The position may involve use of a company or personal vehicle for travel to client locations, encampments, meetings, and events across San Bernardino County; personal-vehicle mileage is reimbursed at the IRS standard rate. Remote work requires private high-speed internet and a private work area that protects confidential information.

Requirements

• High school diploma, GED, or high school equivalency plus two years of experience working with community members experiencing homelessness and/or performing outreach or direct services to a similar population; equivalent education, experience, and/or training may also meet the qualifications.
• Ability to listen sensitively to others’ feelings, needs, and viewpoints and to communicate ideas with respect, tact, and courtesy.
• Passion for working toward ending homelessness, patience in managing critical cases such as chronic disabilities, and ability to identify opportunities to strengthen community relations.
• Excellent writing skills, including correct grammar and the ability to summarize.
• Proficient computer skills, including competency with MS Office and various software.
• Ability and commitment to use a trauma-informed and equity lens and respond empathetically to the interconnected barriers participants experience.
• Effective verbal and written communication skills, including active listening and adapting communication style to the audience and setting.
• Valid driver’s license, reliable transportation, and minimum personal liability insurance required by California law and ISC211+ insurance carriers.
• For remote work, access to a private high-speed internet connection and a private work area where nonemployees cannot access or overhear confidential information.
• Ability to perform the stated physical demands, including frequent sitting, walking, standing, crouching, kneeling, stooping, lifting and carrying objects up to 25 pounds, and driving for various periods.
• Offers are contingent on satisfactory background screening and drug test results.

Nice To Haves

• English/Spanish bilingual ability.
• Proficiency in inContact, iCarol, and HMIS.
• Knowledge of local resources and HUD regulations.
• Mental health and substance use clinical skills.
• Public speaking experience.
• Lived experience with the communities and populations served; applicants with such experience are strongly encouraged to apply.

Responsibilities

• Provide customer service by phone and in person to people experiencing homelessness or a housing crisis.
• Conduct weekly community outreach and provide in-person assistance, including distributing bus passes and gas cards.
• Provide case management for CES outreach clients; prescreen clients, assess eligibility using VI-SPDAT tools, and record information in systems such as inContact, iCarol, HMIS, and Excel spreadsheets.
• Coordinate housing with clients, housing locators, and agency program staff; facilitate warm handoffs to service and housing providers; and collect follow-up information and document outcomes.
• Respond to crises and stakeholder calls about individuals needing assistance.
• Help clients become document-ready for housing and address immediate needs such as food, clothing, hygiene, and other basic items.
• Identify community resources, make in-depth referrals to housing, medical, and mental health services, and advocate for clients seeking services and housing.
• Build relationships with external partners and coordinate outreach events.
• Attend team meetings, case conferences, training workshops, and community meetings; document cases and comply with CES policies and procedures.
• Collaborate with engagement teams, case managers, and housing navigators, and provide housing navigation services on a case-by-case basis.
• Follow CES policies, procedures, reporting, implementation, and other requirements.
• Meet and maintain performance parameters and maintain knowledge of housing programs and services.
• Perform other duties as required by the role and the organization’s operational needs.

Benefits

• Medical, vision, and dental coverage.
• Long-term disability and other insurance.
• 403b retirement plan.
• Sick leave.
• Accrued vacation.
• 32-hour workweek during the applicable trial period.
• Mileage reimbursement at the IRS standard rate for personal-vehicle work travel.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED