CES Outreach Coordinator

Inland Southern California United Way•Riverside, CA

13d•$25 - $29•Hybrid

About The Position

The CES Outreach Coordinator supports Inland SoCal 211+’s management of San Bernardino County’s Coordinated Entry System (CES), which connects people experiencing homelessness to appropriate housing and services through consistent assessments and a “no wrong door” approach. The position answers live calls, conducts prescreening, provides in-person assistance, and works with the housing team to engage unhoused people in CES and help them move toward permanent housing. Service is provided using a trauma-informed, whole-person, evidence-based approach and a consistent, detail-oriented workflow. This is a full-time, non-exempt hourly role in the Housing department, based in a hybrid work arrangement in Riverside, California. It is grant funded through June 2026, with continued employment dependent on future funding. Typical hours are 8:00 a.m. to 5:00 p.m., with a 32-hour workweek and some evenings and weekends. The position may involve field work throughout San Bernardino County, including outreach at streets, shelters, encampments, and other locations where clients reside, as well as office and remote work. The role requires driving and may involve exposure to unhygienic conditions and infestations. Personal protective equipment is provided as required. The hourly pay range is $25.00–$28.60, paid bi-weekly. Benefits include medical, vision, and dental coverage; long-term disability and other insurance; a 403(b) retirement plan; sick leave; accrued vacation; and a 32-hour workweek. Mileage is reimbursed at the IRS standard rate. A driver’s license, reliable transportation, and required minimum personal liability insurance are required. Remote work requires a private high-speed internet connection and a private work area where confidential information cannot be accessed or overheard.

Requirements

High school diploma, GED, or high school equivalency with two years of experience working with community members experiencing homelessness and/or providing outreach or direct services to a similar population, or other education, experience, and/or training sufficient to fulfill the duties.
Ability to listen sensitively to other people’s feelings, needs, and points of view, and to express options or ideas with respect, tact, and courtesy.
Passion for working to end homelessness; patience in managing critical cases, including chronic disabilities; and ability to recognize and act on opportunities to strengthen community relations.
Excellent writing skills, including correct grammar and the ability to summarize.
Proficient computer skills, including competency in MS Office and various software.
Ability and commitment to use a trauma-informed and equity lens and respond empathetically to the interconnected barriers participants experience.
Effective verbal and written communication, active listening, and ability to adapt communication style to the audience and setting.
Driver’s license, reliable transportation, and minimum personal liability insurance required by California law and ISC211+ insurance carriers.
For remote work, access to a private high-speed internet connection and a private work area where non-employees cannot access or overhear confidential information.
Ability to perform the listed physical activities, including frequent sitting, walking, standing, crouching, kneeling, stooping, lifting and carrying objects up to 25 pounds, and driving for various periods.
Successful completion of required pre-employment background screening and drug testing.

Nice To Haves

English/Spanish bilingual ability.
Proficiency in inContact, iCarol, and HMIS.
Knowledge of local resources and HUD regulations.
Mental health and substance use clinical skills.
Public speaking experience.
Lived experience with the communities and populations served is strongly encouraged.

Responsibilities

Provide customer service to people experiencing homelessness or a housing crisis by phone and in person.
Conduct weekly community outreach and provide in-person assistance, including distributing bus passes and gas cards.
Provide case management to CES outreach clients; conduct eligibility prescreening and use VI-SPDAT tools; and record client information in systems including inContact, iCarol, HMIS, and Excel spreadsheets.
Coordinate housing with clients, housing locators, and agency program staff; facilitate warm handoffs to service and housing providers; collect follow-up information; and document outcomes.
Respond to crises and calls from stakeholders about people needing assistance.
Help clients become document-ready for housing and address immediate needs such as food, clothing, hygiene, and other basic items.
Identify community resources, provide detailed referrals to housing, medical, and mental health services, and advocate for clients seeking services and housing.
Build relationships with external partners and coordinate outreach events.
Attend team meetings, case conferences, training workshops, and community meetings; document cases in appropriate systems; and comply with CES policies and procedures.
Collaborate with engagement teams, case managers, and housing navigators, and provide housing navigation services on a case-by-case basis.
Follow CES policies, procedures, reporting, implementation, and other requirements.
Meet and maintain performance parameters and develop knowledge of housing programs and services.
Perform other duties as required by the role and the organization’s operational needs.