Intake & Enrollment Coordinator

Developmental Disabilities Institute•Smithtown, NY

17d

About The Position

Brightway Living & Learning is seeking an Intake & Enrollment Coordinator for Adult Day Services. This full-time, salaried role supports efficient intake and enrollment, community outreach, referral development, and transitions between agency services. The coordinator works with leadership and multiple departments to address operational needs and improve processes, reporting, and service-recipient transitions. The role also provides oversight to the Intake Specialist and supports program and Finance staff with billing issues. The schedule is Monday through Friday, 8 a.m. to 4 p.m., and the stated salary is $66,300 per year. Brightway Living & Learning is a nonprofit human-services provider on Long Island, serving children and adults with autism and other developmental disabilities through educational, residential, day habilitation, and vocational programs. The organization describes a 65-year legacy and supports more than 1,600 people. The position requires a bachelor’s degree, strong organizational and communication skills, computer and database capabilities, and knowledge of OPWDD enrollment and discharge requirements and service-delivery options. The role includes office-based tasks as well as physical requirements such as moving objects up to 20 pounds, running up to 500 feet, kneeling, twisting, bending, responding to fire alarms, and performing physical SCIP techniques.

Requirements

Bachelor’s degree.
Ability to interact professionally with outside applicants, families, and providers outside Brightway.
Strong computer skills, including Microsoft Suite applications and database management.
Ability to quickly learn new technology software as needed.
Ability to independently manage a large volume of applications for processing and data entry into computerized databases.
Ability to multitask and prioritize in a high-volume office.
Strong organizational, interpersonal, and writing skills.
Knowledge of OPWDD enrollment and discharge requirements and service-delivery options.
Excellent verbal and written communication skills.
Ability to perform sedentary work and attend meetings involving periods of sitting at a desk, workstation, or table.
Frequent use of a computer, keyboard, and mouse for data entry, document preparation, and communication.
Ability to operate standard office equipment, including computers, printers, scanners, copiers, and telephones.
Visual acuity sufficient to read documents, computer screens, and detailed reports.
Hearing and verbal communication ability sufficient to interact effectively with staff, visitors, and external contacts in person and by phone.
Ability to lift, move, or carry 20 pounds, including moving or pushing tables and other heavy objects to help secure the safety of adults.
Ability to run after an individual or to a program in need for up to 500 feet.
Ability to kneel, twist, and bend.
Ability to respond to fire alarms.
Ability to perform all physical SCIP techniques.

Responsibilities

Identify, create, and evaluate processes that facilitate efficient intake and enrollment workflows, and seek opportunities to streamline them.
Develop and execute outreach strategies to cultivate professional partnerships and community referrals.
Plan, coordinate, and oversee events that raise awareness of Adult Day Services and maintain a referral pipeline for ADS services.
Collaborate with the leadership team on operational needs, emergent challenges, and agency-wide initiatives.
Develop and implement a system to track and report referrals from initial intake through enrollment.
Establish measurable intake objectives using reports and data analysis, and use insights to inform decisions and improve performance.
Liaise among ADS, ARS, CRP, and CDP to support smooth transitions for service recipients moving through the continuum of services.
Ensure timely and accurate updates to the ADS census and monthly OPWDD Vacancy Report.
Provide oversight to the Intake Specialist.
Support program and Finance staff in resolving billing issues.
Perform other duties as assigned.