Enrollment Coordinator

World Learning • Brattleboro, VT

3d • $49,000 - $55,000 • Hybrid

About The Position

World Learning seeks an Enrollment Coordinator for the YA-WHA and YA-USA Youth Exchange programs. The role supports recruitment, application processing, and participant selection for U.S. Department of State-funded programs. It communicates with applicants, families, partners, and schools; coordinates application reviews and interview logistics with in-country partners and U.S. Embassies; conducts outreach; and helps administer the team's online application and enrollment platform. Program and country assignments may change over time based on funding and U.S. Government priorities.

The position is part of the Global Programs unit, which designs, implements, monitors, and evaluates global exchange and education programs. The role is based in Vermont and is eligible for remote or hybrid work. It reports to the Senior Enrollment Officer.

Requirements

• Bachelor's degree or equivalent experience.
• At least one year of related work experience in recruitment, enrollment, customer service, youth programming, or international education.
• Authorization to work in the location where the position is offered.
• Strong phone and relationship-management skills and a warm, professional approach to students, families, and partners.
• Excellent written and verbal communication skills, including comfort presenting to groups.
• Strong organizational skills and attention to detail, with the ability to accurately manage high volumes of applicant data.
• Technical proficiency with Microsoft Office, cloud-based document management, and online application or CRM systems.
• Ability to manage multiple tasks and coordinate activities across multiple U.S. and overseas locations.
• Collaborative, team-oriented work style, along with the ability to manage independent tasks and deadlines.
• Willingness to travel domestically for recruitment and work outside regular business hours during peak recruitment and program seasons.
• Ability to manage ambiguity and adapt as processes and roles evolve.
• Fluency in English.
• Collaborative and resourceful approach to teamwork.
• Commitment to continuous learning and improvement through program monitoring, data tracking, and reflection.
• Curiosity about World Learning and willingness to represent the organization effectively to external audiences.
• Dedication to organizational business development targets through program implementation and relationship building.
• Ability to deliver responsive, high-quality service to applicants and families.

Nice To Haves

• Spanish and/or French language skills.
• Experience with a CRM or online application management platform.
• Experience with international programs, event management, or youth programming.
• International or cross-cultural experience.
• Experience using social media as a professional outreach tool.

Responsibilities

• Support recruitment, application processing, and selection for YA-WHA youth and adult mentor participants in coordination with in-country partners and U.S. Embassies.
• Prepare and distribute approved recruitment materials, including digital flyers, social media posts, and information decks.
• Provide application and eligibility review support to posts that manage their own in-country process.
• Schedule and coordinate virtual interviews with panels of World Learning staff, U.S. Embassy representatives, and program alumni.
• Compile interview scores and feedback and help prepare candidate summaries, finalists, and alternates.
• Respond to applicant and partner inquiries in English and, where possible, Spanish or French.
• Conduct outreach to U.S. high schools, counselors, and community and youth mentoring organizations to build awareness of YA-USA.
• Plan and deliver virtual and in-person information sessions, including some domestic travel during the recruitment cycle.
• Communicate with prospective applicants, families, and adult mentors by phone and email from initial inquiry through application completion.
• Coordinate applicant interviews and support rubric-based application review.
• Coordinate alumni ambassadors who support information sessions and peer outreach.
• Process applications and track applicant status, document collection, and communications in the online application and enrollment platform.
• Support the Senior Enrollment Officer in configuring, testing, and maintaining platform applications, review workflows, and reports.
• Help applicants, reviewers, and partners use the platform and troubleshoot common issues.
• Manage shared enrollment inboxes and respond promptly and informatively to outside inquiries.
• Run enrollment reports and maintain accurate records for projections and funder reporting.
• Provide selected-participant information to program and Operations teams for travel and logistics management.
• Serve on the on-call rotation while programs are in session, including assigned nights, weekends, and holidays.
• Maintain knowledge of Youth Exchange Team Handbook policies and procedures and follow Department of State participant recruitment and selection guidelines.
• Attend and fully engage in in-person Staff Training; support workshop design, session facilitation, and on-site administration as assigned.
• Serve as backup to other enrollment staff.
• Attend key organizational meetings and learning sessions to maintain awareness of organizational priorities and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level