Intake Coordinator
About The Position
Caringhand Home Health Solutions, Inc. provides professional and paraprofessional services to clients in their homes, helping them achieve the highest level of potential in day-to-day self-care activities. The organization is committed to high-quality, multidisciplinary care based on comprehensive assessments of clients’ needs. The Intake Coordinator is the first point of contact for patients, families, and referral partners, helping guide patients from hospital to home. The role coordinates referrals and care transitions, verifies insurance coverage, and lays the foundation for a positive home health experience. The position works with patients, families, hospitals, insurance providers, and clinical teams in a supportive, team-oriented environment. This is a non-exempt role paying $22 to $25 per hour.
Requirements
- Must be at least 18 years of age.
- High school diploma required.
- Strong written and verbal communication skills, including a professional and courteous phone manner.
- Proficiency in computer use, data entry, and standard office software.
- Friendly, professional demeanor and ability to build and maintain positive relationships with patients, families, and referral partners.
- Strong organizational skills and ability to manage multiple priorities effectively.
- Valid driver’s license and access to a reliable personal vehicle.
Nice To Haves
- Prior experience in medical administrative support preferred.
Responsibilities
- Evaluate patient referrals and gather required documentation, including history and physical reports and Face-to-Face (F2F) encounter documentation.
- Verify insurance coverage and obtain prior authorizations for home health services.
- Coordinate with hospital discharge planners, case managers, and clinical teams to facilitate safe and timely transitions home.
- Interview patients and families to assess home care needs and provide relevant information to the care team for care planning.
- Complete and maintain accurate referral records and intake documentation.
- Serve as a liaison between the organization, hospitals, and insurance providers to support efficient referral coordination.
- Track referral data, participate in team meetings, and keep leadership informed of delays or barriers to care.
- Perform other duties as assigned or required to support patient services.
Benefits
- Generous PTO policy
- Wellness days
- Paid sick days
- Paid bereavement leave
- Skills training and development
- Company social events
- Referral bonus
- 401(k) with company match
- Health insurance with medical, dental, and vision options
- FSA
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
