Intake Coordinator

Druid City Vital Care•Metairie, LA

12d

About The Position

Druid City Infusion, part of the Vital Care Infusion Services network, is seeking an Intake Coordinator to oversee patient intake procedures and ensure accurate collection of medical and insurance information. The role works closely with patients, healthcare providers, and internal pharmacy teams to provide a smooth intake experience for home and alternate-site infusion therapy services. The position calls for clerical and organizational abilities, strong communication skills, and an understanding of medical terminology, pharmacy operations, and ICD-10/HCPCS coding. The Intake Coordinator serves as a primary contact for new patients, gathering intake information, coordinating prescriptions and clinical documentation, verifying insurance, and maintaining accurate records. The coordinator collaborates with pharmacy staff and account executives to support timely medication processing and delivery, and provides clear, compassionate guidance to patients throughout intake. The role also requires compliance with applicable regulations, privacy requirements, and organizational standards, as well as participation in quality assurance initiatives. The position requires prolonged use of a telephone and headset, as well as the ability to sit or stand for extended periods and perform manual tasks such as dialing, typing, and taking notes. Druid City Vital Care describes its workplace as committed to diversity, inclusivity, equal opportunity, ongoing education, and collaboration.

Requirements

Prior experience in healthcare administration, patient intake, or a related field.
General understanding of medical terminology and ICD-10/HCPCS coding.
Pharmacy Technician license or ability to obtain one within 120 days of employment.
Strong communication and interpersonal skills for interacting with patients, providers, and team members.
Excellent organizational skills and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency with computer systems and software, including electronic health records (EHR) and pharmacy management platforms.
Familiarity with maintaining medical documentation in HIPAA-compliant systems.
Ability to sit or stand for extended periods while performing job duties.
Ability to use a telephone frequently and consistently, including handling inbound and outbound calls for prolonged periods throughout the workday.
Ability to use a headset and other telecommunication equipment for extended durations.
Manual dexterity for dialing, typing, and note-taking during calls.

Nice To Haves

Prior experience in a home infusion or pharmacy setting.
Associate or bachelor’s degree in healthcare administration, business administration, or a related field.

Responsibilities

Accurately process patient intake and referral information using knowledge of ICD-10 and ICD-9 coding, pharmaceutical drugs, and dosing.
Conduct initial assessments to gather patient demographics, medical history, and home infusion needs.
Coordinate with healthcare providers to obtain prescriptions, treatment plans, and required medical documentation.
Collect and verify patient medical records and insurance details.
Communicate with patients regarding insurance coverage, authorization status, and potential out-of-pocket expenses.
Serve as the primary point of contact for new patients, guide them through intake, and address inquiries.
Collaborate with pharmacy teams to support timely medication processing and delivery, especially for acute care patients.
Work with account executives and pharmacy staff to maintain seamless patient flow.
Relay critical patient information to healthcare providers promptly and accurately.
Maintain detailed and accurate records of intake, insurance verifications, authorizations, and communications using CareTend or EMR systems.
Ensure documentation complies with privacy regulations and organizational standards.
Adhere to applicable laws, regulations, and internal policies related to home infusion services.
Participate in quality assurance initiatives to identify and implement improvements in the intake process.
Deliver customer service to patients, providers, and insurance representatives; resolve intake and insurance concerns.
Educate patients on the intake process and provide clear, compassionate guidance throughout their care journey.