Intake Coordinator

Good Shepherd Services • Brooklyn, NY

9d • Onsite

About The Position

Prevention Programs provide counseling and case management services to families to help them develop strategies to thrive and succeed together and avoid having their children removed and entering the child welfare system. The Intake Coordinator takes, monitors, and tracks referrals for all Brooklyn prevention programs to help ensure full program utilization. The role also involves outreach and presentations to ACS and community resources to generate referrals. This position is based at 503 Fifth Ave. in Brooklyn, is 35 hours per week, and is non-exempt. It reports to the Senior Program Director.

Requirements

• Bachelor of Arts degree required.
• Two years of experience in a child welfare setting required.
• Knowledge of PROMIS and Connections.
• Commitment to working from a strength-based and/or youth development perspective.
• Basic computer skills, including Microsoft, Excel, and Outlook.

Nice To Haves

• MSW or related master's degree preferred.
• Prevention experience is a plus.
• Spanish speaking preferred.
• Experience with SSO-SMP systems is a plus.

Responsibilities

• Work closely with the two Brooklyn Prevention Program Directors to ensure referrals meet program requirements and utilization needs.
• Screen telephone and walk-in referrals and assign them to the appropriate program.
• Maintain a shared online referral log system for each program.
• Redirect inappropriate referrals to other resources.
• Follow up with programs on referral status.
• Ensure every referral has a disposition within 10 days.
• Enter and track information in the PROMIS database system.
• Register Advocate cases in PROMIS and troubleshoot challenges with Advocate cases.
• Participate in ACS Early Engagement Conferences, when possible, to assess whether prevention services are appropriate.
• Initiate, build, and maintain appropriate relationships with ACS liaisons and community contacts.
• Participate in community, agency, and staff events when necessary.
• Perform other appropriate duties.

What This Job Offers

• Job Type: Full-time