Intake Coordinator

Heart to Heart Hospice•Houston, TX

12d

About The Position

The Intake Coordinator directs daily patient referral and intake operations, including participating in the establishment and implementation of intake policies. The role initiates patient charts in the EMR, maintains intake workflow, and tracks census, pending admissions, red flags, journey’s end, and care plan meetings on a stand-up board. The coordinator ensures compliance with applicable state, federal, and CHAP referral and intake requirements while maintaining positive relationships with current and prospective referral sources. The position gathers and reports referral statistics and trends, contributes to strategic planning and service improvement, and maintains knowledge of company contracts and community resources. The coordinator helps referral sources access community resources when Heart to Heart Hospice does not provide the needed services, participates in quality assessment and performance improvement activities, submits documentation promptly, and performs other duties as required.

Requirements

A degree in health care or a related field is preferred.
Three to five years of experience in health care; hospice operations experience is preferred.
Admissions/intake and customer service experience.
Valid driver’s license and automobile insurance.
Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
Experience with EMR software.

Nice To Haves

Degree in health care or a related field.
Experience in hospice operations.

Responsibilities

Direct daily patient referral and intake operations, including participating in establishing and implementing intake policies.
Initiate patient charts in the EMR and maintain workflow.
Maintain census, pending admissions, red flag, journey’s end, and care plan meeting information on the stand-up board.
Ensure compliance with applicable state, federal, and CHAP referral and intake regulatory requirements.
Establish and maintain positive relationships with current and potential referral sources, and build and monitor community and customer perceptions of Heart to Heart Hospice as a high-quality provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Participate in strategic planning, including identifying opportunities for additional or improved services to meet unmet customer needs.
Maintain working knowledge of company contractual relationships and ensure patients are admitted according to contract provisions.
Participate in quality assessment performance improvement teams and activities.
Maintain working knowledge of community resources and assist referral sources in accessing resources when Heart to Heart Hospice does not provide services.
Submit all documentation in a timely manner.
Perform other duties as required.