Intake Coordinator

Druid City Vital Care • Colorado Springs, CO

11d • $21 - $25

About The Position

Druid City Infusion, part of the Vital Care Infusion Services network, is hiring an Intake Coordinator to oversee patient intake procedures and ensure accurate collection of medical and insurance information. The role works closely with patients, healthcare providers, and internal pharmacy teams to support an efficient intake experience for home and alternate-site infusion therapy services.

The coordinator processes referrals, gathers patient and treatment information, coordinates documentation with providers, verifies insurance, and keeps accurate records in CareTend or other EMR systems. The role also guides patients through intake, communicates coverage and authorization information, and collaborates with pharmacy staff to support timely medication processing and delivery. Success requires strong clerical, organizational, and communication skills, along with a general understanding of medical terminology, pharmacy operations, and ICD-10/HCPCS coding.

The position requires extended periods of sitting or standing and frequent, prolonged telephone use. It also requires the ability to use a headset and other telecommunications equipment and manual dexterity for dialing, typing, and note-taking. Druid City Vital Care describes a commitment to inclusive hiring, ongoing education to promote cultural competence and eliminate bias, and a collaborative environment that values diverse perspectives.

Requirements

• Prior experience in healthcare administration, patient intake, or a related field; preferably in home infusion or a pharmacy setting.
• General understanding of medical terminology and ICD-10/HCPCS coding.
• Pharmacy Technician license or ability to obtain one within 120 days of employment.
• Strong communication and interpersonal skills for interacting with patients, providers, and team members.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with computer systems and software, including electronic health records (EHR) and pharmacy management platforms.
• Familiarity with maintaining medical documentation in HIPAA-compliant systems.
• Ability to sit or stand for extended periods while performing job duties.
• Ability to handle inbound and outbound calls for prolonged periods and use a headset and other telecommunication equipment for extended durations.
• Manual dexterity for dialing, typing, and note-taking during calls.

Nice To Haves

• Associate or bachelor’s degree in healthcare administration, business administration, or a related field is preferred.
• Prior experience in home infusion or a pharmacy setting is preferred.

Responsibilities

• Process patient intake and referral information using knowledge of ICD-10 and ICD-9 coding, pharmaceutical drugs, and dosing.
• Conduct initial assessments to gather patient demographics, medical history, and home infusion needs.
• Coordinate with healthcare providers to obtain prescriptions, treatment plans, and required medical documentation.
• Collect and verify patient medical records and insurance details.
• Communicate with patients about insurance coverage, authorization status, and potential out-of-pocket expenses.
• Serve as the primary point of contact for new patients, guide them through intake, and address inquiries.
• Collaborate with pharmacy teams to ensure timely medication processing and delivery, especially for acute care patients.
• Work with account executives and pharmacy staff to maintain seamless patient flow.
• Relay critical patient information to healthcare providers promptly and accurately.
• Maintain detailed and accurate records of intake, insurance verifications, authorizations, and communications using CareTend or EMR systems.
• Ensure documentation complies with privacy regulations and organizational standards.
• Adhere to laws, regulations, and internal policies related to home infusion services.
• Participate in quality assurance initiatives to identify and implement intake process improvements.
• Provide customer service to patients, providers, and insurance representatives; resolve concerns related to intake and insurance coverage.
• Educate patients on the intake process and provide clear, compassionate guidance throughout their care journey.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed