Intake Coordinator - PRN
Heart to Heart Hospice•League City, TX
About The Position
Heart to Heart Hospice is seeking a compassionate, talented, and experienced Intake Coordinator to manage daily patient referral and intake operations. The role includes maintaining intake workflows and documentation, ensuring regulatory compliance, supporting referral sources, and contributing to service planning and quality improvement. The position is designated PRN.
Requirements
- At least three to five years of healthcare experience; hospice operations experience is preferred.
- Admissions/intake and customer service experience.
- Valid driver’s license and automobile insurance.
- Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
- Experience with EMR software.
Nice To Haves
- A degree in healthcare or a related field is preferred.
- Experience in hospice operations.
Responsibilities
- Direct daily patient referral and intake operations, including participating in the establishment and implementation of intake policies.
- Initiate patient charts in the EMR and maintain workflow.
- Maintain census, pending admissions, red flag, journey’s end, and care plan meeting information on the stand-up board.
- Ensure compliance with applicable state, federal, and CHAP referral and intake requirements.
- Establish and maintain positive working relationships with current and potential referral sources, and build and monitor community and customer relationships to enhance perceptions of Heart to Heart Hospice as a high-quality provider.
- Gather, collate, and report referral statistics, including key customer referral trends.
- Participate in strategic planning, including identifying opportunities for additional or improved services to meet unmet customer needs.
- Maintain working knowledge of company contractual relationships and ensure patients are admitted according to contract provisions.
- Participate in quality assessment performance improvement teams and activities.
- Maintain working knowledge of community resources and assist referral sources in accessing them when Heart to Heart Hospice does not provide the needed services.
- Submit all documentation in a timely manner.
- Perform other duties as required.
Benefits
- Competitive pay.
- Medical, dental, and vision insurance.
- Paid time off.
- Paid holidays.
- 401(k) with up to 4% employer matching.
- Tuition reimbursement.
- Company car for qualifying individuals.
- Mileage reimbursement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Education Level
No Education Listed
