Part-Time Intake Coordinator

Seven Starling

66d • $22 - $24 • Remote

About The Position

Seven Starling is hiring for a Part-Time Intake Coordinator. This patient-first role supports prospective patients in accessing care through free consultation calls. It is a high-impact role reporting directly to the Intake and Engagement Manager. The ideal candidate has experience in high volume, direct patient care in a behavioral health setting, is excited about working at an early-stage company, and possesses strong empathy skills alongside a results-driven mindset. Intake Coordinators at Seven Starling act as the bridge between prospective patients and the mental health support they need, focusing on lead conversion rates and connecting the introductory phone consultation to patient wellbeing.

Requirements

• High school diploma or equivalent
• 2+ years of experience in healthcare customer service or patient engagement
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in healthcare software and CRM systems
• Knowledge of HIPAA regulations and patient privacy practices
• Direct patient experience in behavioral health care.
• Experience in high call volume or high volume patient interaction roles
• Admissions, intake experience or consultative sales where you were measured against performance metrics/KPIs
• Strong ability to balance empathetic support and professional boundaries

Nice To Haves

• Additional coursework in healthcare administration or related field is a plus

Responsibilities

• Conduct 25-minute phone consultations with prospective patients, which involve empathetically listening to their experiences, building rapport, navigating hesitations, and supporting them in deciding to sign up for the Seven Starling Care Model.
• Assist patients with intake form completion during the consultation call.
• Maintain accurate patient records and documentation in the CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations.
• Monitor individual KPIs, including conversion rates.
• Participate in ongoing training and development to stay current with best practices and organizational changes.

Benefits

• Sick time
• 10 Company Holidays
• Quarterly incentive pay program up to 17% of annual earnings
• Potential opportunities to expand hours or support company initiatives over time
• 401k

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED