Intake Coordinator- Home Health

Preferred Care Home Health•Naples, FL

4h•Onsite

About The Position

Preferred Care Home Health is hiring an onsite Intake Coordinator to manage new home health patient admissions. The role is a key connection between hospitals, physicians, patients, families, and care teams, helping ensure transitions into home health are timely, accurate, and compassionate. The position is suited to an organized, detail-oriented person who enjoys helping people and can remain calm while multitasking in a fast-paced environment. The Intake Coordinator oversees the intake process from referral through admission, verifies insurance coverage and obtains authorizations when required, enters patient information into the EMR, coordinates communications and follow-ups, and helps arrange staff assignments and patient visits. The role also maintains and scans patient records, confirms receipt of external visit information, handles incoming calls, and partners with clinical and administrative teams to keep admissions moving smoothly. This is an onsite position with a Monday–Friday schedule from 8:30 AM to 5:00 PM. Preferred Care describes its environment as supportive, with clear processes and a culture in which employees’ work matters.

Requirements

High school diploma or equivalent.
Solid computer, data-entry, and EMR skills.
Excellent communication and customer service instincts.
Sharp attention to detail and strong organizational habits.
Comfort multitasking and staying calm in a fast-paced environment.

Nice To Haves

Home health intake experience is strongly preferred.
Familiarity with medical terminology.

Responsibilities

Manage the full intake process for new home health patients from referral to admission.
Verify insurance eligibility and benefits, and secure authorizations when required.
Enter accurate patient demographics and information into the EMR.
Serve as a communication hub between patients, caregivers, physicians, case managers, facilities, and referral sources.
Follow up with hospitals and inpatient facilities on pending referrals and care transitions.
Track down outstanding orders with physician offices and marketing staff.
Coordinate staff assignments and scheduled patient visits.
Confirm and document receipt of external visit information.
Maintain organized, accurate patient records and scan documents into the EMR.
Answer and route incoming calls professionally and with care.
Partner with clinical and administrative teams to keep admissions moving smoothly.