Home Health Intake Coordinator
About The Position
Center of Illinois Home Health Care, Inc. is seeking a detail-oriented and customer-focused Home Health Intake Coordinator. This role coordinates the patient intake and admission process, including referrals, insurance verification, authorizations, scheduling coordination, and communication with referral sources, patients, and healthcare providers. The coordinator serves as a liaison between referral sources, patients, clinicians, and agency leadership, and provides administrative support as needed. The position is full-time, Monday through Friday, and based in person in Arlington Heights, Illinois. On-call participation may be required as part of the administrative team.
Requirements
- High school diploma or GED required.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency with computer systems, Microsoft Office, and electronic medical records.
- Ability to work independently while managing multiple priorities.
Nice To Haves
- Minimum of 2 years of home health experience preferred.
- Experience with home health intake, referrals, insurance verification, or healthcare administration preferred.
- Knowledge of Medicare, Medicaid, and commercial insurance authorization processes preferred.
- Home health experience.
- Intake and admissions coordination.
- Insurance verification.
- Prior authorizations.
- Medical terminology.
- Customer service.
- Scheduling coordination.
- HIPAA compliance.
- Electronic medical records (EMR).
Responsibilities
- Manage daily patient referral and intake operations.
- Verify insurance eligibility, benefits, and authorizations.
- Coordinate admissions and scheduling of clinical staff.
- Maintain accurate intake records and documentation.
- Build and maintain positive relationships with referral sources.
- Ensure compliance with agency policies and regulatory requirements.
- Assist referral sources with information regarding available services and community resources.
- Track physician orders and obtain signed documentation as required.
- Communicate professionally with patients, families, physicians, referral partners, and team members.
- Answer incoming phone calls and direct inquiries appropriately.
- Maintain patient confidentiality and HIPAA compliance.
- Participate in quality improvement initiatives and agency training programs.
- Provide administrative support to agency leadership as needed.
Benefits
- Competitive pay.
- Supportive team environment.
- Opportunities for professional growth and development.
- Paid training and continuing education opportunities.
- Full-time benefits package (if applicable).
- Opportunity to make a meaningful impact in patient care.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
