Intake Coordinator/ Office Manager

EPWORTH CHILDREN & FAMILY SERVICES INC•Normandy, MO

14d•$60,000 - $60,000•Onsite

About The Position

The Intake Coordinator/Office Manager assists with Epworth’s Psychological Services outreach and intake efforts while supporting client information and data, technology, and billing. The role is the primary contact between the community and the agency for potential service referrals. It identifies referral questions, schedules appointments, manages intake processes, and performs administrative office work. The position also helps develop and implement an outreach plan to establish new referral sources and maintain existing ones. The employee is expected to demonstrate commitment to the agency’s mission, vision, and values through respectful and cooperative relationships, accountability for services and safety, and support for customers in achieving the agency’s mission. The role welcomes clients and families, helps them complete required paperwork, responds to inquiries about Psychological Services and Family Support Network programs, assesses referral appropriateness and needs, and provides case management or community referrals as appropriate. It maintains appointment and client records, supports outreach and community relationships, coordinates billing and records, prepares for audits and site visits, and provides administrative, technology, and safety support to program staff and facilities. There are no supervisory responsibilities.

Requirements

Master’s degree in psychology, social work, or counseling.
Experience in marketing, business, or communications.
Licensed or license-eligible in Missouri.
At least two years of experience working with at-risk populations and providing clinical services to children and families.
Knowledge of community organizations and resources.
Cultural competence and ability to work with diverse populations from a variety of backgrounds.

Responsibilities

Welcome clients and families at the Psychological Services office or building, direct them to appropriate staff, and assist with required paperwork and documentation.
Manage, support, and refer callers seeking information about Psychological Services and Family Support Network services and eligibility.
Assess potential clients’ appropriateness for services, identify assessment questions and issues, determine current risk level, and identify suitable support services.
Provide case management to clients and families as appropriate, and refer them to community resources when appropriate.
Manage the program appointment list, enter and update client information in the database, and communicate with clients and families about appointment times and continuing needs.
Help develop and implement community outreach to educate the community about the program and develop collaborative relationships and referral sources.
Participate in marketing and outreach activities, including resource fairs and meetings with current and prospective referral sources.
Maintain and develop working relationships with community agencies.
Manage billing in conjunction with the Director; maintain credit card receipts and reconcile monthly bank statements with accounting as necessary.
Coordinate client records, including filing documents, sending and distributing reports, closing records, maintaining long-term chart storage, and arranging shredding when appropriate.
Assist with preparation for funder and accrediting-body audits and site visits.
Participate in staff training and orientation for new staff as assigned by the supervisor.
Participate in interviews with prospective staff.
Provide basic computer, copier, cell phone, and phone training and troubleshooting for employees.
Manage program administrative support needs related to office supplies, building supplies, and equipment.
Serve on the safety committee and conduct building safety inspections and drills for Psychological Services offices and buildings.
Follow agency policies and procedures, including those concerning attendance, program procedures, workplace safety, training, conduct, social media, and confidentiality.
Develop cooperative relationships with staff and clients, use strong customer-service skills, and provide effective, timely services in support of the agency’s mission.