Insurance Sales and Service Representative I

GM Financial•Fort Worth, TX

19d•$38,500 - $69,500•Remote

About The Position

General Motors Insurance is building an Insurtech business backed by General Motors and GM Financial, using connected-vehicle data to transform auto insurance. This position starts in January 2027 and is responsible for selling and/or servicing General Motors Insurance policies in compliance with company policies and procedures and state and federal laws. Depending on qualifications, the role may focus on sales, service, or a combination of both. The representative may provide quotes and convert prospective customers into long-term policyholders, or assist existing customers with questions and policy changes through inbound and outbound phone calls, email, chat, and text. The role uses a consultative sales approach and includes advising customers about protection and coverage, addressing questions about billing, renewals, and endorsements, and working with internal partners and leaders to resolve complex issues. The position may require handling other tasks as business needs require. This is a fully remote role with opportunities for growth. The position may involve stressful situations, limited travel, long hours, flexible scheduling that includes evenings, weekends and holidays, potential shift changes, and occasional overtime or split shifts. The role is eligible for a performance-based incentive plan. The base salary range is $38,500–$69,500, with compensation varying based on factors such as knowledge, skills, experience, and education.

Requirements

Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures.
Embrace company principles and demonstrate understanding of General Motors Insurance and GM Financial’s culture.
Ability to influence customers through consultative, educational, and friendly sales and service interactions.
Excellent interpersonal, written, and oral communication skills, including exceptional active listening.
Strong analytical and problem-solving skills and an action-oriented mindset.
Ability to work independently and use sound judgment when handling customer inquiries and complaint resolution.
Ability to manage time proactively and balance assigned accounts and tasks with minimal supervision.
Ability to navigate and use multiple applications and systems effectively to resolve customer requests and inquiries.
Ability to type at least 40 words per minute.
Professional interpersonal skills and ability to interact with customers, leaders, peers, and senior management.
Ability to work in stressful situations.
Ability to work a flexible schedule that includes evenings, weekends, holidays, and potential shift changes.
Occasional overtime or split shifts may be required; long hours may be required to support business needs.
Limited travel may be required to support business needs.
Current Property and Casualty (P&C) or Personal Lines license in at least one U.S. state, or ability to obtain one within 30 days of the start date.
High school diploma or equivalent required.

Nice To Haves

0–2 years of customer service experience preferred.
Bachelor’s degree or equivalent combination of education and experience preferred.

Responsibilities

Provide support and consultation for quoting, selling, and servicing insurance policies; advise customers on protection and coverage; and answer complex questions about billing, renewals, and endorsements.
Deliver service across channels to support customer retention, loyalty, and satisfaction.
Resolve customer complaints and seek management assistance when needed.
Gather, process, consolidate, and analyze data to support service quality, brand loyalty, and retention.
Monitor customer requests and follow up on accounts to ensure expectations are met and customer satisfaction is high.
Build professional relationships and communicate with other departments to improve the customer experience and customer loyalty.
Represent General Motors Insurance professionally.
Carry out specialty team processes and strategies assigned by General Motors Insurance leadership.
Provide insurance quotes and use consultative selling techniques to close sales.
Perform additional tasks as assigned to meet business needs.