Remote Insurance Representative

Afni, Inc.•Raleigh, NC

1d•Remote

About The Position

Afni is hiring a remote Insurance Representative based in North Carolina. The role starts at $17.75 per hour and is bonus eligible. Employees complete a paid training program to obtain state licensing and become Licensed Insurance Sales Agents. Once licensed, representatives take inbound calls from warm leads, consult with prospective customers to understand their needs, and sell insurance products and services. The position is full-time and 100% remote; Afni provides the equipment needed for the role. Representatives explain insurance products, identify opportunities to sell additional products, read required disclosures verbatim, and use provided resources to communicate coverages and solutions accurately. They also research and resolve insurance and service-related inquiries and tailor assistance to each policyholder. Employees must be available for assigned shifts, including weekends and some holidays, within the hours of 7:30 a.m. to 12:30 a.m. EST. The remote environment requires qualifying internet service, a private workspace, and webcam availability during working hours.

Requirements

Live in North Carolina.
Have at least six months of experience working in a service or sales environment.
Be able to work in a fast-paced environment, multitask, and manage time effectively.
Have computer skills, including the ability to use multiple screens and applications simultaneously.
Have exceptional communication and active listening skills, build rapport, and handle difficult situations professionally.
Be able to navigate multiple systems, remain positive under pressure, solve problems quickly, and work independently with a strong work ethic.
Have a sales-focused mindset and a demonstrated ability to sell and upsell products or services while providing excellent customer service.
Attend 100% of the paid training period.
Be available for assigned shifts after full-time paid training, including weekends and some holidays, between 7:30 a.m. and 12:30 a.m. EST.
Pass a background screening, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.
Have cable or fiber internet service; dial-up, DSL, satellite, and cellular internet are not accepted.
Have internet speeds of at least 25 Mbps download and 10 Mbps upload, with a ping rate below 100 ms.
Maintain a private workspace with a desk and chair, free of audible or present surrounding noise during working hours.
Be able to be on webcam during working hours.

Responsibilities

Take inbound calls and consult with prospective insureds to identify their needs and match them with appropriate products and solutions.
Educate customers about insurance products and services and identify opportunities to sell additional products.
Read all disclosures verbatim and communicate coverages and solutions effectively using provided resources.
Research, analyze, and resolve customer inquiries and problems related to insurance and service.
Customize assistance to policyholders and build rapport with customers from diverse backgrounds.