Remote Insurance Representative
About The Position
Afni is seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to provide customer support. Representatives serve as a primary point of contact for policy inquiries, account maintenance, billing questions, and other general insurance services. The role focuses on delivering an exceptional customer experience by addressing service needs, solving problems, and communicating professionally in a fast-paced environment. This is a remote, work-at-home, phone-based position. Applicants must live in Georgia. The work area must be a distraction-free space with four walls and a door, without electronics, other people, pets, or noise. Candidates must have cable or fiber-optic internet and be able to connect company equipment directly to a modem; Wi-Fi is not permitted. The company provides equipment. Scheduled shifts may occasionally involve overtime based on business needs. Starting pay is $16.50 per hour for a 40-hour work week. Top Insurance Service Representatives may earn an additional $3 per hour with bonus. Paid training is provided.
Requirements
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to handle customer concerns professionally and empathetically.
- Strong problem-solving and critical-thinking skills.
- Ability to learn insurance concepts, processes, and systems.
- Computer proficiency and ability to navigate multiple applications.
- Ability to work in a structured environment while maintaining attention to detail.
- Must live in Georgia.
- Must have cable or fiber-optic internet service and be able to connect equipment directly to a modem; Wi-Fi is not permitted.
- Must be able to work scheduled shifts and meet attendance expectations.
Nice To Haves
- At least 1 year of customer service experience.
- At least 1 year of work-at-home experience.
- Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
- Experience working with customer accounts, billing inquiries, or account maintenance.
- Experience meeting quality and productivity goals.
Responsibilities
- Provide outstanding customer service through inbound phone interactions.
- Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
- Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
- Accurately document customer interactions and maintain detailed records in company systems.
- Research and resolve customer concerns while ensuring a positive customer experience.
- Navigate multiple systems simultaneously to access account information and complete transactions.
- Adhere to company policies, compliance requirements, and quality standards.
- Identify opportunities to transfer customers to licensed agents when required.
- Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Paid holidays
- 401(k) with company match
- Employee assistance program
- Career development and advancement opportunities
- Paid training
- Potential additional $3 per hour with bonus for top Insurance Service Representatives
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
