Remote Insurance Representative

Afni, Inc.•Montgomery, AL

22h•$17 - $20•Remote

About The Position

Afni is hiring customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to provide phone-based customer support from home. Representatives serve as a primary customer contact for policy inquiries, account maintenance, billing questions, policy servicing, and other insurance-related needs. They explain insurance products, coverage, and policy details within the scope of a non-licensed representative and transfer customers to licensed agents when required. The role requires a distraction-free home workspace with four walls and a door, without people, pets, noise, or other electronics. Afni provides equipment. Candidates must live in Alabama and have cable or fiber-optic internet that can connect directly to the modem; Wi-Fi is not permitted. The position starts at $16.50 per hour for a 40-hour work week. Top representatives may earn an additional $3 per hour with bonus. Scheduled shifts may include occasional overtime based on business needs. Paid training is offered.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Ability to handle customer concerns professionally and empathetically.
Strong problem-solving and critical-thinking skills.
Ability to learn insurance concepts, processes, and systems.
Proficiency with computers and ability to navigate multiple applications.
Ability to work in a structured environment while maintaining attention to detail.
Must live in Alabama.
Must have cable or fiber-optic internet service and be able to plug company equipment directly into a modem; Wi-Fi is not allowed.
Must have a distraction-free workspace with four walls and a door, without people, pets, noise, or other electronics.
Dependability and commitment to attendance expectations.

Nice To Haves

Minimum one year of customer service experience.
One year of work-at-home experience.
Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
Experience working with customer accounts, billing inquiries, or account maintenance.
Experience meeting quality and productivity goals.

Responsibilities

Provide outstanding customer service through inbound phone interactions.
Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
Accurately document customer interactions and maintain detailed records in company systems.
Research and resolve customer concerns while ensuring a positive customer experience.
Navigate multiple systems simultaneously to access account information and complete transactions.
Adhere to company policies, compliance requirements, and quality standards.
Identify opportunities to transfer customers to licensed agents when required.
Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.