Remote Insurance Representative
About The Position
Afni is seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to provide customer support. Representatives serve as a primary point of contact, assisting with policy inquiries, account maintenance, billing questions, and general insurance-related service needs. The role focuses on delivering an exceptional customer experience in a fast-paced environment through inbound phone interactions. Representatives explain insurance products, coverage information, and policy details within the scope of a non-licensed representative, and transfer customers to licensed agents when required. The position is work-at-home and phone-based. Candidates must live in Iowa and provide a distraction-free workspace with four walls and a door, without electronics, people, pets, or noise. Afni provides equipment. Candidates must have cable or fiber optic internet and be able to plug the equipment directly into a modem; Wi-Fi is not permitted. The role has a 40-hour work week, scheduled shifts, and may include occasional overtime based on business needs. Starting pay is $16.50 per hour; top representatives may earn an additional $3 per hour with bonus.
Requirements
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to effectively handle customer concerns in a professional and empathetic manner.
- Strong problem-solving and critical thinking skills.
- Ability to learn insurance concepts, processes, and systems.
- Proficiency with computers and the ability to navigate multiple applications.
- Ability to work in a structured environment while maintaining attention to detail.
- Must live in Iowa to be eligible.
- Must have cable or fiber optic internet service and be able to connect the company equipment directly to a modem; Wi-Fi is not permitted.
- Must provide a distraction-free workspace with four walls and a door.
Nice To Haves
- Minimum 1 year of customer service experience.
- 1 year of work-at-home experience.
- Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
- Experience working with customer accounts, billing inquiries, or account maintenance.
- Experience meeting quality and productivity goals.
Responsibilities
- Provide outstanding customer service through inbound phone interactions.
- Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
- Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
- Accurately document customer interactions and maintain detailed records in company systems.
- Research and resolve customer concerns while ensuring a positive customer experience.
- Navigate multiple systems simultaneously to access account information and complete transactions.
- Adhere to company policies, compliance requirements, and quality standards.
- Identify opportunities to transfer customers to licensed agents when required.
- Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.
Benefits
- Medical, dental, and vision coverage.
- Paid time off and holidays.
- 401(k) with company match.
- Employee assistance program.
- Career development and advancement opportunities.
- Paid training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
