Remote Insurance Representative
About The Position
Afni is seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to serve as a primary point of contact for customers. Representatives provide support with policy inquiries, account maintenance, billing questions, and other insurance-related service needs while delivering an exceptional customer experience. The role involves inbound phone support, explaining insurance products and policy details within the scope of a non-licensed representative, documenting interactions, researching and resolving concerns, and referring customers to licensed agents when necessary. Candidates must live in Florida. The position is home-based and requires a distraction-free workspace with four walls and a door, as well as cable or fiber-optic internet that can connect directly to the modem; Wi-Fi is not permitted. Afni provides equipment and paid training. The stated starting pay is $16.50 per hour for a 40-hour work week. Top representatives may earn an additional $3 per hour with bonus.
Requirements
- Must live in Florida.
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to handle customer concerns professionally and empathetically.
- Strong problem-solving and critical-thinking skills.
- Ability to learn insurance concepts, processes, and systems.
- Computer proficiency and ability to navigate multiple applications.
- Ability to work in a structured environment while maintaining attention to detail.
- Ability to work scheduled shifts, including occasional overtime based on business needs.
- Dependability and commitment to attendance expectations.
- Must have cable or fiber-optic internet service and be able to connect company equipment directly to a modem; Wi-Fi is not permitted.
- Must have a distraction-free workspace with four walls and a door, without electronics, people, pets, or noise.
Nice To Haves
- Minimum one year of customer service experience.
- One year of work-at-home experience.
- Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
- Experience working with customer accounts, billing inquiries, or account maintenance.
- Experience meeting quality and productivity goals.
Responsibilities
- Provide outstanding customer service through inbound phone interactions.
- Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
- Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
- Accurately document customer interactions and maintain detailed records in company systems.
- Research and resolve customer concerns while ensuring a positive customer experience.
- Navigate multiple systems simultaneously to access account information and complete transactions.
- Adhere to company policies, compliance requirements, and quality standards.
- Identify opportunities to transfer customers to licensed agents when required.
- Meet expectations for quality, productivity, attendance, and customer satisfaction.
Benefits
- Medical, dental, and vision coverage.
- Paid time off and holidays.
- 401(k) with company match.
- Employee assistance program.
- Career development and advancement opportunities.
- Paid training.
- Company-provided equipment.
- Potential additional $3 per hour with bonus for top representatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
