Remote Insurance Representative

Afni, Inc.•Columbia, SC

1d•Remote

About The Position

Afni is hiring a remote Insurance Representative, referred to in the posting as an Insurance Specialist. The role begins with paid training to obtain state licensing and become a Licensed Insurance Sales Agent. Applicants must live in South Carolina. Once licensed, representatives take inbound calls from warm leads for a major insurance provider, assess customers’ needs, and recommend insurance products and solutions. The position is fully remote, and Afni provides the equipment needed for the role. Full-time hours are offered. Starting pay is $17.75 per hour, and the position is bonus eligible. Afni describes insurance as a sustainable industry and highlights job stability, career growth, and opportunities for advancement from agent roles into senior leadership. Representatives are expected to provide a strong customer experience while educating customers about insurance products and services and identifying opportunities for additional sales. The remote role requires cable or fiber internet meeting the stated speed and latency thresholds, a private workspace where noise is not present or audible during working hours, and the ability to be on webcam during working hours. After full-time paid training, employees must be available for assigned shifts, including weekends and some holidays, within the stated operating window of 7:30 a.m. to 12:30 a.m. EST.

Requirements

At least six months of experience working in a service or sales environment.
Ability to work in a fast-paced environment.
Ability to multitask and use effective time management.
Computer skills, including using multiple screens and applications at the same time.
Exceptional communication and active-listening skills, including the ability to build rapport and handle difficult situations professionally.
Ability to navigate multiple systems, maintain a positive attitude under pressure, solve problems quickly, and work with self-motivation and a strong work ethic.
Sales-focused mindset and demonstrated ability to sell and upsell products or services while delivering excellent customer service.
Ability to attend 100% of the paid training period.
Availability for assigned shifts after training, including weekends and some holidays, between 7:30 a.m. and 12:30 a.m. EST.
Must live in South Carolina.
Must pass a background screening, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.
Cable or fiber internet service; dial-up, DSL, satellite, and cellular service do not qualify.
Internet speed of at least 25 Mbps download and 10 Mbps upload, with a ping rate below 100 ms.
A private workspace with a desk and chair where surrounding noise cannot be heard or present during working hours.
Ability to be on webcam during working hours.

Responsibilities

Take inbound calls and conduct consultations to identify prospective insureds’ needs, guide the conversation, and match them with appropriate products and solutions.
Educate customers about insurance products and services and identify opportunities to sell additional products.
Read all disclosures verbatim and use provided resources to communicate coverages and solutions effectively.
Research, analyze, and resolve insurance and service-related inquiries and problems.
Customize assistance to policyholders’ needs while engaging professionally with people from diverse backgrounds.