Remote Insurance Representative

Afni•Atlanta, GA

21h•Remote

About The Position

Afni is hiring a remote Insurance Representative in Georgia. The role begins with paid training to obtain state licensing and become a Licensed Insurance Sales Agent. Once licensed, the representative takes inbound calls from warm leads on behalf of a major insurance provider, learns about customers’ needs, and recommends insurance solutions. The role combines customer service, consultative selling, and problem solving, with a focus on providing a positive customer experience. The position is 100% remote, and Afni provides the equipment needed for the role. Employees must have a private workspace, meet the stated internet requirements, and be able to appear on webcam during working hours. The role includes full-time hours and assigned shifts after training, which may include weekends and some holidays, between 7:30 a.m. and 12:30 a.m. EST. Career paths start at $17.75 per hour, and the role is bonus eligible.

Requirements

At least six months of experience in a service or sales environment.
Ability to work in a fast-paced environment and multitask effectively.
Computer skills, including the ability to use multiple screens and applications simultaneously.
Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally.
Ability to navigate multiple systems, remain positive under pressure, solve problems quickly, and work independently with a strong work ethic and effective time management.
Sales-focused mindset and demonstrated ability to sell and upsell while delivering excellent customer service.
Ability to attend 100% of the paid training period.
Availability to work assigned shifts after training, including weekends and some holidays, between 7:30 a.m. and 12:30 a.m. EST.
Must live in Georgia.
Must pass a background screening, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.
Cable or fiber internet service; dial-up, DSL, satellite, and cellular service are not accepted.
Internet speed of at least 25 Mbps download and 10 Mbps upload, with a ping rate below 100 ms.
A private workspace with a desk and chair where surrounding noise and other people, pets, or electronics are not present or audible during working hours.
Ability to be on webcam during working hours.

Responsibilities

Take inbound calls and consult with prospective insureds to identify their needs.
Guide conversations and match customers with insurance products and solutions that meet their needs.
Explain insurance products and services and identify opportunities to sell additional products.
Read all disclosures verbatim and clearly communicate coverages and solutions using provided resources.
Research, analyze, and resolve insurance- and service-related customer inquiries.
Customize assistance to policyholders and build rapport with people from varied backgrounds.