Remote Insurance Representative

Afni, Inc. • Atlanta, GA

1d • Remote

About The Position

Afni is hiring a remote Insurance Representative. Candidates must live in Georgia. The role begins with a paid training program to obtain state licensing and become a Licensed Insurance Sales Agent. After licensing, representatives take inbound calls from warm leads, consult with customers about their needs, and sell insurance products and solutions. The position focuses on building customer relationships and providing an exceptional customer experience. The role is full-time and 100% remote; Afni provides the equipment needed for the job.

Requirements

• At least six months of experience in a service or sales environment.
• Ability to work in a fast-paced environment, multitask, and manage time effectively.
• Computer skills, including working with multiple screens and applications simultaneously.
• Strong communication and active listening skills, ability to build rapport, and ability to handle difficult situations professionally.
• Ability to navigate multiple systems, remain positive under pressure, solve problems quickly, and demonstrate self-motivation and a strong work ethic.
• Sales-focused mindset and proven ability to sell and upsell products or services while providing excellent customer service.
• Ability to attend 100% of the paid training period.
• Availability to work assigned shifts after training, including weekends and some holidays, between 7:30 a.m. and 12:30 a.m. Eastern Time.
• Must live in Georgia.
• Must pass a background screening, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.
• Must have cable or fiber internet service; dial-up, DSL, satellite, and cellular service are not accepted.
• Internet must provide at least 25 Mbps download and 10 Mbps upload, with a ping rate under 100 ms.
• Must have a private workspace with a desk and chair where surrounding noise is not heard or present during working hours.
• Must be able to be on webcam during working hours.

Responsibilities

• Take inbound calls and consult with prospective insureds to identify their needs, guide the conversation, and match them with appropriate products and solutions.
• Educate customers about insurance products and services and identify opportunities to sell additional products.
• Read required disclosures verbatim and communicate coverages and solutions effectively using provided resources.
• Research, analyze, and resolve insurance and service-related customer inquiries and problems.
• Customize assistance to policyholders with differing needs and circumstances.
• Attend the full paid training period and complete the licensing program.

Benefits

• Career paths start at $17.75 per hour and are bonus eligible.
• Paid training and licensing program.
• Remote work, with equipment provided.
• Paid time off.
• Sick time accrues based on hours worked, policy, and applicable law.
• Medical, dental, and vision insurance, with help covering premium costs.
• Tuition reimbursement.
• Referral program.
• Career growth and promotion from within.
• Annual performance reviews with the opportunity for increased pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED