Insurance Representative I - Bilingual

GM Financial•Fort Worth, TX

5d•Remote

About The Position

General Motors Insurance is building an Insurtech business backed by General Motors and GM Financial, using connected-vehicle data to transform auto insurance. The Insurance Representative sells and/or services General Motors Insurance policies while following company procedures and applicable state and federal laws. Depending on qualifications, the position may focus on sales, service, or a combination of both. The representative may provide quotes and convert prospective customers into long-term policyholders, or assist existing customers with questions and policy changes through inbound and outbound phone calls, email, chat, and text. The role also partners with internal teams and leadership to resolve complex customer issues, support retention and loyalty, and deliver a high level of customer service. Representatives may be assigned additional tasks as business needs require. The posting describes the position as fully remote and notes opportunities for growth.

Requirements

Fluent in English and Spanish.
Hold a current Property and Casualty (P&C) or Personal Lines license in at least one U.S. state, or be able to obtain one within 30 days of the start date; required.
High school diploma or equivalent required.
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures.
Embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial’s culture.
Ability to influence customers through consultative, educational, and friendly sales and service interactions.
Excellent interpersonal, written, and oral communication skills, including exceptional active listening.
Strong analytical and problem-solving skills with an action-oriented mindset.
Ability to work independently and use sound judgment when handling customer inquiries and complaint resolution.
Ability to proactively manage time and balance assigned accounts and tasks with minimal supervision.
Ability to navigate and use multiple applications and systems effectively to resolve customer requests and inquiries.
Ability to type at least 40 words per minute.
Professional interpersonal skills and ability to interact with customers, leaders, peers, and senior management.

Nice To Haves

0–2 years of customer service experience preferred.
Bachelor’s degree or an equivalent combination of education and experience preferred.

Responsibilities

Provide insurance quotes using a consultative sales approach and use selling techniques to close sales.
Support customers with quoting, selling, and servicing policies; provide guidance on protection and coverage; and answer complex questions about billing, renewals, and endorsements.
Deliver service across channels to support customer retention and loyalty.
Resolve customer complaints and seek management assistance when needed and in a timely manner.
Gather, process, consolidate, and analyze data to promote brand loyalty and increase retention for the OnStar Insurance brand.
Maintain a closed-loop feedback process, schedule account follow-ups, and ensure customer requests and expectations are met.
Build professional relationships and maintain open communication with other departments to improve the customer experience and customer loyalty.
Represent OnStar Insurance with a high degree of professionalism.
Execute specialty-team processes and strategies as assigned by OnStar Insurance leadership.
Perform other tasks as assigned to meet business needs.