Bilingual Insurance Counselor I

DaVita•Staten Island, NJ

23h

About The Position

The Insurance Counselor is a patient-centered role that educates and guides DaVita patients through health insurance choices and the implications of different options, helping them make informed employment and insurance decisions while managing their healthcare needs. The role supports patients with existing commercial coverage or no insurance and helps reduce the stress of navigating insurance, financial assistance, and work leave options. Success requires a strong customer-service orientation and the ability to build trust with patients and teammates. The position provides opportunities to develop expertise in motivational interviewing and commercial and government health insurance benefits. The role involves travel and in-person patient support at DaVita clinics in New Jersey, Staten Island, Manhattan, and surrounding areas, generally two to four times per week, varying with patient needs. Candidates must reside in New Jersey, Staten Island, or Manhattan and use a personal automobile to travel between clinics. The position requires the ability to squat, walk, and stand for more than 15 minutes and to be comfortable with the sight of blood. A valid driver's license in the state where applying and an acceptable driving record are required. The position requires a high school diploma or equivalent, basic computer skills, high-speed internet of at least 40 GB, a private workspace, and secure transportation to DaVita facilities. Full COVID-19 vaccination or an approved medical or religious exemption is required. Bilingual English/Spanish proficiency is required. Intermediate computer skills and proficiency with Microsoft Word, Excel, PowerPoint, and Outlook are required. Experience working with Medicare, Medicaid, and commercial insurance plans and benefits, as well as experience in a healthcare organization working with clinical staff and patients, are preferred. The hourly wage range is $19.00–$25.50. DaVita describes its rewards package as including comprehensive benefits, family support, and professional development opportunities.

Requirements

Bilingual English/Spanish proficiency is required.
High school diploma or equivalent is required.
Full COVID-19 vaccination or a medical or religious exemption is required.
Basic computer skills, high-speed internet of at least 40 GB, a private workspace, and secure transportation to DaVita facilities are required.
Intermediate computer skills and proficiency in Microsoft Word, Excel, PowerPoint, and Outlook are required.
Must be able to squat, walk, and stand for more than 15 minutes and be comfortable with the sight of blood.
Must reside in New Jersey, Staten Island, or Manhattan.
Must have a valid driver's license in the state where applying, an acceptable driving record, and use of a personal automobile to travel between clinics.

Nice To Haves

At least two years of experience working with Medicare and Medicaid insurance and commercial insurance plans and benefits, including PPO, HMO, POS, EPO, and Indemnity plans, is strongly preferred.
At least two years of experience in a healthcare organization working with clinical staff and patients is preferred.
PowerPoint proficiency is preferred.

Responsibilities

Conduct patient insurance education while operating within established company compliance parameters.
Identify and communicate opportunities to improve patients’ insurance status and reduce or alleviate financial risk and burden.
Provide information to help patients find or secure insurance coverage and financial assistance programs.
Deliver customer service across multiple DaVita Dialysis facilities, ensuring patients’ educational needs are met and questions or issues are addressed.
Complete insurance assessments and evaluations to document patient education sessions accurately.
Liaise among patients, facility teammates, the billing office, and the corporate office to resolve insurance issues and concerns.
Build and maintain relationships with field partners, including Home Program Departments, Facility Administrators, Social Workers, and Administrative Assistants.
Work with the supervisor or manager to meet objectives, deadlines, and reporting and measurement requirements for patient education.
Provide monthly reporting and analysis on patient education and advocacy metrics and participate in monthly operations reviews for the assigned patient portfolio.
Identify process-improvement opportunities and review ideas with the team and operational leadership.
Attend team meetings, phone conferences, and training as needed; may assist with onboarding and training new teammates or perform other assigned duties.