Hybrid Insurance Counselor I

DaVita Kidney Care•Indio, CA

4d•$25 - $29•Hybrid

About The Position

The Insurance Counselor provides patient-centered education and guidance to DaVita patients about health insurance options and how those options may affect employment decisions. The role helps patients navigate insurance choices while managing their health care needs, with a focus primarily on patients who have existing commercial insurance coverage or are uninsured. The Counselor builds trust and rapport with patients and teammates and develops expertise in motivational interviewing, commercial and government health insurance benefits, financial assistance programs, and work leave options. The position requires travel to DaVita clinics in Palm Springs and surrounding areas, with in-person patient support potentially required three to four times per week depending on patient need. The employee works from home on days not spent traveling and must reside in Palm Springs or the surrounding area. Counselors use their personal automobiles to travel between clinics.

Requirements

High school diploma or equivalent.
Full vaccination against COVID-19 or a medical or religious exemption.
Basic computer skills, high-speed internet (minimum of 40 GB), a private workspace, and secure transportation to DaVita facilities.
Intermediate computer skills and proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; PowerPoint proficiency is also listed as preferred.
Valid driver’s license in the state of application and an acceptable driving record; the role requires use of a personal automobile to travel between clinics.
Ability to squat, walk, and stand for more than 15 minutes, and comfort with the sight of blood.
Must reside in Palm Springs or the surrounding area.
Minimum of two years’ experience working with Medicare and Medicaid insurance and commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) is strongly preferred.
Minimum of two years’ experience in a healthcare organization working with clinical staff and patients is preferred.

Nice To Haves

Bilingual English/Spanish or Spanish-speaking ability.
Experience working with Medicare, Medicaid, and commercial insurance plans and benefits.
Experience in a healthcare organization working with clinical staff and patients.
PowerPoint proficiency.

Responsibilities

Conduct patient insurance education within established company compliance parameters.
Identify and communicate opportunities to improve patients’ insurance status and reduce or alleviate financial risk and burden.
Provide information to help patients find or secure insurance coverage and other financial assistance programs as needed.
Provide customer service across multiple DaVita Dialysis facilities, ensuring educational needs are met and patient questions or issues are addressed effectively.
Complete insurance assessments and evaluations to accurately document patient education sessions.
Act as a liaison among patients, facility teammates, the billing office, and the corporate office to resolve insurance issues or concerns.
Build and maintain relationships with field partners, including Home Program Departments, Facility Administrators, Social Workers, and Administrative Assistants, to support patients seamlessly.
Work with a supervisor or manager to meet objectives, deadlines, and reporting or measurement requirements related to patient education.
Provide monthly reporting and analysis on patient education and advocacy metrics and participate in monthly operations reviews for the assigned patient portfolio.
Identify process-improvement opportunities and review ideas with the team and operational leadership.
Attend team meetings, phone conferences, and training as needed; may help onboard and train new teammates and perform other duties as assigned.