Hybrid Insurance Counselor I

DaVita•Palm Springs, CA

2d•Hybrid

About The Position

This patient-centered role provides DaVita patients with education and guidance about health insurance options and the implications of different insurance and employment decisions. The Insurance Counselor helps dialysis patients navigate complex insurance choices while managing their healthcare needs, and builds trust with patients and teammates. The role develops expertise in motivational interviewing, commercial and government health insurance benefits, financial assistance programs, and work leave options. The position supports patients with existing commercial insurance coverage or who are uninsured. It requires travel to DaVita clinics in Palm Springs and surrounding areas for in-person patient support, potentially 3–4 times per week depending on patient needs; the employee works from home on days not spent traveling. The candidate must reside in Palm Springs or the surrounding area and use a personal automobile to travel between clinics.

Requirements

High school diploma or equivalent.
Full vaccination against COVID-19 or a medical or religious exemption.
Basic computer skills, high-speed internet of at least 40 GB, a private workspace, and secure transportation to DaVita facilities.
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook.
A valid driver’s license in the state where applying, with an acceptable driving record; the role requires driving a personal automobile between clinics.
Ability to squat, walk, and stand for more than 15 minutes, and comfort with the sight of blood.
Must reside in Palm Springs or the surrounding area.

Nice To Haves

Bilingual English/Spanish skills.
At least two years of experience working with Medicare and Medicaid insurance and commercial insurance plans and benefits, including PPO, HMO, POS, EPO, and Indemnity plans.
At least two years of experience in a healthcare organization working with clinical staff and patients.
PowerPoint proficiency.

Responsibilities

Educate patients about insurance options while operating within company compliance parameters.
Identify and communicate opportunities to improve patients’ insurance status and reduce or alleviate financial risk and burden.
Provide information to help patients find or secure insurance coverage and financial assistance programs.
Deliver customer service across multiple DaVita Dialysis facilities, ensuring patients’ educational needs and questions are addressed.
Complete insurance assessments and evaluations to document patient education sessions accurately.
Liaise with patients, facility teammates, the billing office, and the corporate office to resolve insurance issues and concerns.
Build and maintain relationships with field partners, including Home Program Departments, Facility Administrators, Social Workers, and Administrative Assistants.
Work with a supervisor or manager to meet objectives, deadlines, and reporting and measurement requirements.
Provide monthly reporting and analysis on patient education and advocacy metrics, and participate in monthly operations reviews for the assigned patient portfolio.
Identify process-improvement opportunities and review ideas with the team and operational leadership.
Attend team meetings, phone conferences, and trainings as needed; may assist with onboarding and training new teammates or perform other assigned duties.