Bilingual Visitation Counselor

Seneca Family of Agencies•San Jose, CA

About The Position

The Bilingual Visitation Counselor supports families working toward reunification by helping ensure visits are safe, positive, and meaningful. Through guidance, role modeling, and documentation, the counselor helps caregivers build confidence and strengthen their connections with their children. The role includes supervising visits, communicating observations and progress to Child Welfare Workers, supporting visit planning, and assisting families with visitation-center procedures. The position may also involve transporting children and families and using crisis communication, de-escalation, and physical management when needed.

Requirements

Meet one of the following education and experience combinations: a bachelor's degree; an associate degree or equivalent plus one year of applicable work experience; or a high school diploma/GED plus two years of applicable work experience.
Applicable experience may include paid or unpaid work with youth or families, or work in the social services field.
Bilingual Spanish skills and passing a language proficiency exam.
Flexible schedule with the ability to work evenings and weekends as needed.
At least 21 years of age.
Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies' insurance policy.
TB test clearance, fingerprinting clearance, and any other required state or federal licensing or certification.
Excellent communication skills.
Ability to work as a team player.
Ability to work with a diverse population.

Responsibilities

Supervise visits between children and parents, providing age-appropriate opportunities for interaction and maintaining the safety of all participants.
Prepare reports, assessments, goals, and case plans based on observations and interventions during visits.
Keep the Child Welfare Worker informed about progress and challenges.
Work with the Child Welfare Worker to develop enrichment programs and opportunities for each visit.
Transport children and families as requested by the Child Welfare Worker or Visitation Coordinator.
Orient families to the visitation center and visit procedures before their initial visit.
Use crisis communication and de-escalation, which may include intervening in clients' behavioral programs through physical management.
Assist with special events and projects that enhance visitation-center operations.

Benefits

Mileage reimbursement.
Five weeks of paid time off and 11 paid holidays.
Public Service Loan Forgiveness-certified employer.
Comprehensive employee benefits package, including medical, dental, vision, chiropractic, acupuncture, and fertility coverage.
Long-term disability, family leave, and life insurance.
50% paid premiums for dependents.
403(b) retirement plan.
Employer-paid Employee Assistance Plan.
Scholarship opportunities, ongoing training, and professional development opportunities.
Promotional opportunities across the agency in California.