Visitation Supervisor

Caritas Family Solutions•Collinsville, IL

3d•$65,000 - $72,125

About The Position

The Visitation Supervisor provides leadership and oversight for the Foster Care Case Assistant team and visitation services within the Foster Care program. The role ensures visitation services are delivered consistently and safely, in accordance with agency standards and DCFS requirements. In collaboration with case managers, supervisors, and families, the supervisor promotes meaningful family engagement, supports permanency goals, and strengthens reunification efforts while fostering a positive and supportive environment for staff and clients. The position supervises and develops staff, coordinates visitation schedules and coverage, monitors service quality, supports compliance, and recommends operational improvements. It also contributes to recruitment, onboarding, training, agency vehicle oversight, and program operations. The position requires a bachelor's degree and at least two years of child welfare experience as the stated degree-related requirement; the experience section separately specifies a minimum of five years of child welfare experience, including supervisory experience. A Child Passenger Safety (CPS) Technician certification must be obtained within six months of hire and maintained throughout employment. This is an exempt, full-time position reporting to the Assistant Program Director. Starting compensation is $65,000–$72,125 annually. Caritas Family Solutions states that it has served Illinois since 1947 and has over 500 team members. It maintains a drug-free workplace and is an Equal Opportunity Employer committed to a diverse and inclusive workplace.

Requirements

Bachelor's degree and two years of child welfare experience are listed as required under education/experience; related fields will be considered.
Minimum of five years of child welfare experience, including supervisory experience and a strong understanding of foster care services and visitation practices.
Child Passenger Safety (CPS) Technician certification within six months of hire and maintained throughout employment.
Reliable transportation and a reliable automobile.
Proof of continued automobile insurance.
Valid driver's license and an acceptable driving record in accordance with agency policy.
Ability to supervise, coach, develop, and evaluate employees while managing team performance, workload distribution, and operational priorities.
Effective communication with leadership, external partners, and diverse audiences; strong verbal and written communication, active listening, critical thinking, organization, documentation, and time-management skills.
Interpersonal skills to build relationships, provide instruction and guidance, resolve conflicts, collaborate across teams, and serve families and stakeholders.
Ability to assess complex situations, develop practical solutions, exercise sound judgment, prioritize competing demands, meet deadlines, and make decisions supporting program effectiveness and client outcomes.
Experience managing personnel, schedules, materials, facilities, agency resources, and operational priorities with accountability and efficiency.
Ability to maintain accurate records, review documentation, monitor compliance requirements, and use agency systems effectively.
Proficiency with Microsoft Outlook, Microsoft Word, and database management software; the posting also lists expert computer skills in these same tools.
Commitment to trauma-informed care principles, including safety, trust, collaboration, empowerment, and respect, and the ability to incorporate trauma-informed practices into daily work.

Nice To Haves

Master's degree and two years of child welfare experience; training or experience in human services, education, early childhood, family services, or a related field is preferred.
Training or experience in human services, education, early childhood, family services, or a related field.
Experience leading teams, coordinating visitation services, and working within the foster care and permanency system.

Responsibilities

Supervise, support, coach, and evaluate Foster Care Case Assistants and other assigned staff to ensure quality service delivery and professional growth.
Coordinate visitation services by managing staff assignments, schedules, workload distribution, and coverage needs.
Monitor visitation quality and effectiveness through observation, documentation review, and collaboration with staff, families, and program leadership.
Collaborate with case managers, supervisors, and program leadership to identify barriers to visitation, improve family engagement, and support positive permanency outcomes.
Ensure compliance with agency policies, DCFS requirements, documentation standards, and visitation expectations.
Participate in staff recruitment, interviewing, onboarding, training, mentoring, and ongoing professional development.
Assess staffing and operational needs and recommend scheduling, resource allocation, and service improvements.
Maintain required certifications and provide or participate in safety-related training as assigned.
Support agency vehicle oversight, including appropriate use, maintenance coordination, and required documentation.
Perform other duties as assigned to support program operations and organizational goals.