Customer Service Representative Spanish Bilingual - Insurance
About The Position
AAA Auto Club Enterprises is hiring a full-time, English- and Spanish-fluent Customer Service Representative to support members through its Insurance Call Center. The role is remote and requires the employee to reside in Texas. It includes approximately four months of virtual training, followed by a full-time remote schedule. Employees answer member calls, help with membership questions, offer personalized solutions, and use multiple systems while listening and multitasking. The position emphasizes clear communication, problem-solving, adaptability, and ongoing coaching and development. The role requires a dedicated, quiet workspace and a direct Ethernet connection to an internet service provider meeting the stated speed requirements. The company provides a computer and partial internet reimbursement. Employees must maintain productivity and confidentiality while working remotely and attend virtual meetings and training sessions. Training is 40 hours per week, with shifts scheduled between 9:00 a.m. and 9:00 p.m. Monday through Friday and occasional Saturdays between 9:00 a.m. and 7:00 p.m.; a weekday off is provided when a Saturday shift is scheduled. During the post-training schedule, employees work 40 hours per week in shifts scheduled between 9:00 a.m. and 9:30 p.m. Monday through Friday and every Saturday between 9:00 a.m. and 7:15 p.m., with one weekday off each week. Starting pay is $24.00–$26.00 per hour.
Requirements
- Fluency in English and Spanish; a bilingual fluency assessment is provided.
- Prior customer service experience.
- Excellent written, verbal, and listening communication skills.
- Ability to multitask and navigate computer systems in real time.
- Flexible, can-do mindset and willingness to adapt to change.
- High school diploma or GED.
- Ability to pass a background check and drug screening.
- Must reside in Texas.
- A dedicated, quiet workspace without interruptions.
- Ability to connect directly to an internet service provider via Ethernet; DSL, satellite, and hotspots are not accepted.
- Internet connection with at least 50–100 Mbps download and 10 Mbps upload; the modem/router must be in the same room as the computer equipment.
- Ability to uphold productivity and confidentiality in a remote setting.
- Availability during standard business hours and flexibility for possible shift adjustments.
Nice To Haves
- Recent call center experience is preferred.
Responsibilities
- Answer inbound calls and assist members with questions about AAA memberships.
- Provide personalized, proactive solutions and recommend relevant products and services.
- Communicate with members in a friendly, service-oriented manner and use problem-solving skills.
- Think critically and resolve issues in an environment that is not scripted.
- Navigate multiple systems and tools while actively listening and multitasking.
- Maintain a positive, adaptable attitude in a fast-paced, evolving environment.
- Participate in ongoing coaching and development.
- Maintain productivity and confidentiality while working remotely.
- Attend virtual team meetings and training sessions.
Benefits
- Medical, dental, and vision coverage.
- 401(k) savings plan with company match and pension.
- Tuition assistance.
- Floating holidays.
- Paid time off for community volunteer programs.
- Paid parental leave.
- Wellness programs.
- Employee discounts on membership, insurance, travel, entertainment, services, and more.
- Company-provided computer and partial internet reimbursement.
- Growth and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
