Customer Service Representative Spanish Bilingual - Insurance

AAA•Coppell, TX

8d•Remote

About The Position

AAA Auto Club Enterprises is hiring full-time, English- and Spanish-fluent Customer Service Representatives to join its Insurance Call Center team. The role assists members with questions about AAA memberships and offers personalized solutions and recommendations for products and services. It is a fast-paced, member-focused position that requires communication, problem-solving, multitasking, and navigating multiple systems while actively listening. The position is remote and requires the employee to reside in Texas. Training is full-time, 40 hours per week, and is delivered virtually for approximately four months. Training shifts are scheduled Monday through Friday between 9:00 a.m. and 9:00 p.m., with occasional Saturday shifts between 9:00 a.m. and 7:00 p.m.; a weekday off is provided when Saturday work is scheduled. During the on-the-job training period, Saturday shifts include live calls. After training, the full-time schedule is 40 hours per week, with shifts scheduled Monday through Friday between 9:00 a.m. and 9:30 p.m. and every Saturday between 9:00 a.m. and 7:15 p.m. One weekday off is provided each week. Employees must maintain a dedicated, quiet workspace and a reliable Ethernet connection meeting the stated internet speed requirements. The company provides a computer and partial internet reimbursement. The role also involves virtual team meetings and training, ongoing coaching, and adapting to possible shift adjustments. Starting pay is $24.00–$26.00 per hour. The company offers a comprehensive benefits package and growth and advancement opportunities.

Requirements

Fluency in English and Spanish; bilingual skills are required.
Prior customer service experience; recent call center experience is preferred.
Excellent written, verbal, and listening communication skills.
Ability to multitask and navigate computer systems in real time.
Flexible, can-do mindset and willingness to adapt to change.
High school diploma or GED.
Ability to pass a background check and drug screening.
Must reside in Texas.
Dedicated, quiet remote workspace without interruptions.
Ability to connect directly to an internet service provider via Ethernet; DSL, satellite, and hotspots are not accepted.
Modem/router must be in the same room as the computer equipment.
Internet connection with at least 50–100 Mbps download and 10 Mbps upload speeds.
Ability to maintain productivity and confidentiality in a remote setting.
Regular attendance at virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.

Nice To Haves

Recent call center experience.

Responsibilities

Answer inbound calls and assist members with questions related to AAA memberships.
Provide personalized, proactive solutions and recommend relevant products and services.
Communicate with members in a friendly, problem-solving manner.
Think critically and resolve issues in a non-scripted environment.
Navigate multiple systems and tools while listening and multitasking.
Maintain a positive, adaptable attitude in a fast-paced and evolving environment.
Participate in ongoing coaching and development.
Attend virtual team meetings and training sessions.
Maintain productivity and confidentiality while working remotely.

Benefits

Medical, dental, and vision coverage.
401(k) savings plan with company match.
Pension.
Tuition assistance.
Floating holidays.
PTO for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.
Company-provided computer.
Partial internet reimbursement.
Growth and advancement opportunities.