Customer Service Representative Spanish Bilingual - Insurance
About The Position
AAA Auto Club Enterprises is hiring a full-time, English/Spanish bilingual Customer Service Representative for its Insurance Call Center team. The role assists AAA members with membership questions and offers personalized solutions and relevant products and services. It is a remote position for candidates who reside in Texas, with approximately four months of virtual training followed by a regular remote schedule. The company provides a computer and partial internet reimbursement. The role requires a dedicated, quiet workspace, a qualifying wired internet connection, and the ability to maintain productivity and confidentiality while working remotely. Training is scheduled for 40 hours per week, with shifts between 9:00 a.m. and 9:00 p.m. Monday through Friday and occasional Saturday shifts between 9:00 a.m. and 7:00 p.m.; a weekday off is provided when a Saturday shift is scheduled. During the post-training schedule, employees work 40 hours per week during shifts scheduled between 9:00 a.m. and 9:30 p.m. Monday through Friday and every Saturday between 9:00 a.m. and 7:15 p.m., with one weekday off each week. Starting pay is $24.00–$26.00 per hour. The company offers a comprehensive benefits package and opportunities for growth and advancement.
Requirements
- Recent customer service experience; recent call center experience is preferred.
- Fluency in English and Spanish is required; a fluency assessment is provided.
- Excellent written, verbal, and listening communication skills.
- Ability to multitask and navigate computer systems in real time.
- Flexible, can-do mindset and willingness to adapt to change.
- High school diploma or GED.
- Ability to pass a background check and drug screening.
- Must reside in Texas.
- Dedicated, quiet workspace without interruptions.
- Ability to connect directly to an internet service provider through Ethernet; DSL, satellite, and hotspots are not accepted.
- Internet connection with a minimum of 50–100 Mbps download and 10 Mbps upload; modem/router must be in the same room as the computer equipment.
- Availability for the stated shifts, standard business hours, and possible shift adjustments.
Nice To Haves
- Recent call center experience.
Responsibilities
- Answer inbound calls and assist members with questions related to AAA memberships.
- Deliver personalized, proactive solutions and recommend relevant products and services.
- Communicate with members in a friendly, problem-solving manner.
- Think critically and quickly to resolve issues in a non-scripted environment.
- Navigate multiple systems and tools while listening and multitasking.
- Maintain a positive, adaptable attitude in a fast-paced and evolving environment.
- Participate in ongoing coaching and development.
- Attend virtual team meetings and training sessions.
- Maintain productivity and confidentiality while working remotely.
Benefits
- Medical, dental, and vision coverage.
- 401(k) savings plan with company match and pension.
- Tuition assistance.
- Floating holidays and PTO for community volunteer programs.
- Paid parental leave.
- Wellness programs.
- Employee discounts on membership, insurance, travel, entertainment, services, and more.
- Company-provided computer.
- Partial internet reimbursement.
- Growth and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
