Insurance Associate

Cantor Fitzgerald•Lower Gwynedd, PA

About The Position

The Insurance Associate supports the Insurance Compliance team by conducting insurance reviews, validating documentation against lender and investor requirements, and identifying items where compliance cannot be achieved. The role helps ensure accurate and consistent insurance compliance across an assigned portfolio of GSE and other lender loans. The Associate works with borrowers and insurance professionals to obtain required documentation, prepares and records compliance assessments, and escalates complex or unresolved matters to senior team members. The role also contributes to policy and procedure updates, system improvements, training, and the use of approved AI-based tools to improve review and reporting efficiency.

Requirements

High school diploma or GED required.
1–3 years of Commercial Property & Casualty Insurance experience required.
Basic working knowledge of Commercial Insurance coverages, including Property, General Liability, Excess/Umbrella, Auto, and Crime/Fidelity.
Analytical skills, attention to detail, and ability to identify potential compliance gaps.
Good research skills and sound judgment, with willingness to ask questions and escalate when needed.
Ability to review and summarize key provisions from loan documents and insurance policies, with guidance.
Strong organizational skills and ability to manage an assigned workload and meet deadlines in a fast-paced environment.
Clear written and verbal communication skills, including the ability to collaborate across teams and communicate professionally with external partners by phone, email, and virtual meetings.
Working proficiency with MS Excel, Word, Adobe, Outlook, Teams, and other relevant software tools.

Nice To Haves

Bachelor’s degree in a related field preferred.
Interest in Commercial Mortgage Servicing or related real-estate/finance work; prior experience is a plus.
Exposure to Fannie Mae, Freddie Mac, LifeCo, HUD, or other agency lending programs.
Familiarity with insurance compliance systems, servicing platforms, or document-management tools such as Enterprise, MAMP, and ICT.
Exposure to waiver preparation, flood insurance coverage review, or blanket policy exposure analysis.
Basic understanding of NFIP, earthquake modeling, or specialty coverage lines such as Named Storm, Ordinance & Law, and Terrorism.
Familiarity with force-placed insurance.
Exposure to policy audits, renewal tracking processes, or carrier rating verification workflows.
Interest in process improvement, automation, or enhancing quality control measures.
Familiarity with AI tools and platforms, and interest in building or customizing AI-based workflows to support compliance, servicing, and reporting.
Ability to contribute to team-level reporting, workload tracking, or dashboard maintenance.

Responsibilities

Work with borrowers to achieve compliance with lender and investor insurance requirements on assigned loans.
Complete servicing reviews, annual and interim certifications, and audit requests for assigned loans.
Communicate with insurance agents, brokers, borrowers, lenders, and internal deal teams to request, track, and obtain documentation for insurance compliance reviews.
Review and summarize third-party reports concerning property condition, exposures, and characteristics, including appraisals, flood determinations, certificates of insurance, and full insurance policies.
Prepare insurance compliance assessments and upload complete documentation in accordance with lender and investor guidelines.
Review flood insurance coverage for compliance with applicable agency, investor, and regulatory requirements.
Perform blanket insurance policy exposure analysis by gathering policy and Statement of Values data and flagging potential coverage gaps.
Identify and document items where compliance cannot be achieved and provide supporting information to senior team members for waiver preparation.
Build working knowledge of LifeCo, Fannie Mae, and Freddie Mac multifamily insurance and waiver requirements.
Promptly escalate complex or unresolved borrower, agent, and broker matters to a senior team member with a clear summary of the issue.
Contribute to the maintenance and periodic updates of departmental policies and procedures.
Maintain data accuracy by updating servicing system records in a timely and precise manner.
Provide responsive service to internal and external stakeholders through timely communication and follow-up.
Complete annual training to stay current on insurance coverages, regulatory changes, and industry best practices.
Participate in user acceptance testing, system enhancements, and process improvements by providing feedback and identifying workflow needs.
Use approved AI-based tools and workflows to improve efficiency in policy review and reporting, and share feedback and ideas for improvement.
Complete special projects and additional duties as assigned by management.