Sr. Insurance Associate

Newmark•Lower Gwynedd, PA

About The Position

The Senior Associate supports the Insurance Compliance team by performing detailed insurance reviews, validating documentation against lender and investor requirements, and helping identify areas where compliance cannot be achieved. The role ensures consistent and accurate execution of insurance compliance processes across an assigned portfolio of GSE and other lender loans. The position supports borrower compliance and the review lifecycle for assigned loans, including servicing reviews, annual and interim certifications, and audit requests. It involves obtaining and reviewing documentation, preparing compliance assessments, maintaining accurate servicing records, communicating with internal and external stakeholders, and contributing to policy, process, and system improvements. The role also uses AI-based tools and workflows to improve policy review, waiver preparation, and reporting.

Requirements

High school diploma or GED.
3–5 years of Commercial Property & Casualty Insurance experience.
1–3 years of Commercial Mortgage Servicing or related real-estate or finance experience.
Strong foundational knowledge of Commercial Insurance coverages, including Property, General Liability, Excess/Umbrella, Auto, and Crime/Fidelity.
Analytical skills, attention to detail, and ability to identify potential compliance gaps.
Research skills and sound judgment, including the ability to recognize when an issue should be escalated.
Ability to review, interpret, and summarize key provisions from loan documents and insurance policies.
Strong organizational skills and ability to work independently and prioritize workflow across multiple loans in a fast-paced, deadline-oriented environment.
Ability to mentor and assist with onboarding junior team members when needed.
Excellent written and verbal communication skills, including collaboration across teams and professional communication with borrowers, agents, brokers, and other external partners by phone, email, and virtual meetings.
Proficiency with MS Excel, Word, Adobe, Outlook, Teams, and other relevant software tools.

Nice To Haves

Bachelor’s degree in a related field.
Working knowledge of Fannie Mae and Freddie Mac multifamily insurance and waiver requirements, or experience with HUD or other agency lending programs.
Familiarity with insurance compliance systems, servicing platforms, or document-management tools such as Enterprise, MAMP, and ICT.
Prior involvement in waiver preparation, flood insurance coverage review, or blanket policy exposure and concentration analysis.
Understanding of NFIP, earthquake modeling, or specialty coverage lines such as Named Storm, Ordinance & Law, and Terrorism.
Familiarity with force-placed insurance.
Exposure to policy audits, renewal tracking processes, or carrier rating verification workflows.
Interest in process improvement, automation, or enhancing quality control measures.
Familiarity with AI tools and platforms, and interest in building or customizing AI-based workflows to support compliance, servicing, and reporting.
Ability to assist with team-level reporting, workload tracking, or dashboard maintenance.

Responsibilities

Support borrower compliance with lender and investor insurance requirements for all assigned loans.
Support the review lifecycle of assigned loans, including servicing reviews, annual and interim certifications, and audit requests, from inception through resolution.
Work with insurance agents, brokers, borrowers, lenders, and internal deal teams to request and obtain documentation needed for insurance compliance reviews.
Review and interpret third-party reports and insurance materials, including property condition reports, Appraisals, Zoning Reports, Seismic Studies, Phase I/II ESAs, PNAs, Flood Determinations, Cat Modeling summaries, certificates of insurance, and full insurance policies, forms, and endorsements.
Prepare clear and accurate insurance compliance assessments and upload complete documentation in accordance with lender and investor guidelines.
Review flood insurance coverage for compliance with applicable agency, investor, and regulatory requirements.
Perform blanket insurance policy exposure and concentration analysis, identify coverage gaps, and escalate them to senior team members.
Assist in preparing insurance waivers and exception requests using GSE waiver requirements and industry best practices.
Build and maintain working knowledge of Fannie Mae and Freddie Mac multifamily insurance and waiver requirements.
Contribute to the maintenance and periodic updates of departmental policies and procedures.
Maintain data accuracy by updating servicing system records in a timely and precise manner.
Provide responsive service to internal and external stakeholders through timely communication and follow-up.
Complete annual training requirements to stay current on insurance coverages, regulatory changes, and industry best practices.
Participate in user acceptance testing, system enhancements, and process improvements by providing feedback and identifying workflow needs.
Use AI-based tools and workflows to improve efficiency in policy review, waiver preparation, and reporting, and share feedback and ideas for improvement.
Assist with special projects and additional duties as assigned by management.