Sr. Insurance Associate

Cantor Fitzgerald•Lower Gwynedd, PA

About The Position

The Senior Associate supports the Insurance Compliance team by conducting detailed insurance reviews, validating documentation against lender and investor requirements, and helping identify instances where compliance cannot be achieved. The role supports consistent and accurate insurance compliance processes across an assigned portfolio of GSE and other lender loans. The position covers the review lifecycle for assigned loans, including servicing reviews, annual and interim certifications, and audit requests, from inception through resolution. It involves working with borrowers, insurance agents and brokers, lenders, and internal deal teams to obtain review documentation; interpreting third-party property and insurance reports; preparing compliance assessments; and maintaining accurate records in servicing systems. The Senior Associate also reviews flood coverage, analyzes blanket policy exposure and concentration, assists with waivers and exception requests, and helps maintain knowledge of agency requirements and departmental procedures. The role includes communication with internal and external stakeholders, completing annual training, participating in system testing and process improvements, and using AI-based tools and workflows to improve policy review, waiver preparation, and reporting. Additional special projects and duties may be assigned by management.

Requirements

High school diploma or GED required.
3–5 years of Commercial Property & Casualty Insurance experience required.
1–3 years of Commercial Mortgage Servicing or related real-estate or finance experience required.
Strong foundational knowledge of Commercial Insurance coverages, including Property, General Liability, Excess/Umbrella, Auto, and Crime/Fidelity.
Demonstrated analytical skills, attention to detail, and ability to identify potential compliance gaps.
Strong research skills and sound judgment, including the ability to recognize when an issue should be escalated.
Ability to review, interpret, and summarize key provisions from loan documents and insurance policies.
Strong organizational skills and ability to work independently and prioritize workflow across multiple loans in a fast-paced, deadline-oriented environment.
Excellent written and verbal communication skills, including the ability to collaborate across teams and communicate professionally with borrowers, agents, brokers, and other external partners by phone, email, and virtual meetings.
Proficiency with MS Excel, Word, Adobe, Outlook, Teams, and other relevant software tools.

Nice To Haves

Bachelor’s degree in a related field preferred.
Working knowledge of Fannie Mae and Freddie Mac multifamily insurance and waiver requirements, or experience with HUD or other agency lending programs.
Familiarity with insurance compliance systems, servicing platforms, or document-management tools such as Enterprise, MAMP, and ICT.
Prior involvement in waiver preparation, flood insurance coverage review, or blanket policy exposure and concentration analysis.
Understanding of NFIP, earthquake modeling, or specialty coverage lines such as Named Storm, Ordinance & Law, and Terrorism.
Familiarity with force-placed insurance.
Exposure to policy audits, renewal tracking processes, or carrier rating verification workflows.
Interest in process improvement, automation, or enhancing quality control measures.
Familiarity with AI tools and platforms, and interest in building or customizing AI-based workflows to support compliance, servicing, and reporting.
Ability to assist with team-level reporting, workload tracking, or dashboard maintenance.

Responsibilities

Support borrower compliance with lender and investor insurance requirements for assigned loans.
Support assigned loans through the review lifecycle, including servicing reviews, annual and interim certifications, and audit requests, from inception through resolution.
Work with insurance agents, brokers, borrowers, lenders, and internal deal teams to request and obtain documentation for insurance compliance reviews.
Review and interpret third-party reports concerning property condition, exposures, and characteristics, as well as certificates of insurance and full insurance policies, forms, and endorsements.
Prepare accurate insurance compliance assessments and upload complete documentation according to lender and investor guidelines.
Review flood insurance coverage for compliance with applicable agency, investor, and regulatory requirements.
Analyze blanket insurance policy exposure and concentration, identify coverage gaps, and escalate them to senior team members.
Assist in preparing insurance waivers and exception requests using GSE waiver requirements and industry best practices.
Build and maintain working knowledge of Fannie Mae and Freddie Mac multifamily insurance and waiver requirements.
Contribute to maintaining and periodically updating departmental policies and procedures.
Update servicing system records accurately and promptly.
Communicate and follow up promptly with internal and external stakeholders.
Complete annual training on insurance coverage, regulatory changes, and industry best practices.
Participate in user acceptance testing, system enhancements, and process improvements by providing feedback and identifying workflow needs.
Use AI-based tools and workflows to improve policy review, waiver preparation, and reporting, and share feedback and improvement ideas.
Assist with special projects and additional duties as assigned by management.
Mentor and assist with onboarding junior team members when needed.