Associate, Insurance Operations
About The Position
This role completes complex, multifaceted assignments required to service clients’ commercial real estate loan portfolios. It produces concurrent professional deliverables accurately and on time with limited management support, and mentors junior staff. The Associate is assigned to a specialized servicing team, focusing on insurance administration and related activities. The role reviews reporting and client deliverables, communicates with internal and external stakeholders, processes transactions, maintains accurate servicing-system data, researches and responds to inquiries, and develops spreadsheet templates or financial models to analyze insurance exceptions, coverages, and premiums. It also supports internal and client reporting, recommends process improvements, and may take on other duties as assigned.
Requirements
- At least 5 years of industry and/or relevant experience, typically including at least 1 year in an Associate-level role or equivalent external experience.
- An associate degree in accounting, finance, real estate, or business, or equivalent education and experience.
- Experience learning new tasks and achieving goals while demonstrating professional behaviors.
- Ability to identify potential problems or issues and take appropriate proactive action.
- Experience with Excel, including the use of multiple formulas and macros.
- Excellent written, verbal, and electronic communication skills.
- Ability to work in a team environment while expressing independent thought and producing consistently high-quality work.
- Ability to manage multiple priorities and deadlines with minimal supervision.
- Ability to adjust the work schedule occasionally, work beyond a traditional 8-hour day, and work evenings or weekends to meet deadlines.
- Ability to travel periodically, including overnight stays; expenses are reimbursed.
Nice To Haves
- Some leadership experience with small groups or peers.
Responsibilities
- Approve system-generated reporting, queries, and related client deliverables for compliance, adherence, and accuracy against supporting information.
- Manage oral and written communications with internal and external clients, insurance agents, and brokers about routine and exceptional questions related to servicing commercial real estate loans.
- Independently proof cash and non-cash transactions for premium processing in accordance with loan terms, servicing agreements, and established servicing standards.
- Ensure adherence to internal policies, quality standards, management direction, and contractual deliverables to clients and other external parties.
- Generate or oversee source data, including transaction posting, in the servicing system to maintain an accurate and current representation of borrowers’ outstanding obligations to lenders.
- Research and summarize information to respond comprehensively to inquiries from borrowers, lenders, auditors, rating agencies, and other authorized stakeholders.
- Design and build spreadsheet templates and financial models, including interrelated Excel formulas, data tables, and macros, to analyze insurance exceptions, coverages, and premiums.
- Ensure compliance with servicing standards, internal policies, and key dates and terms abstracted from loan and servicing documents; identify and address provisions requiring exception processing.
- Maintain a professional, collaborative attitude; assist coworkers and special projects; and work overtime when necessary to meet client deadlines.
- Recommend process rationalization and efficiency initiatives related to job responsibilities.
- Assist with internal reports and support asset managers and the portfolio management team with client reporting.
- Mentor junior staff.
- Perform other activities assigned by the manager.
Benefits
- Paid time off (PTO)
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- Certain positions may be eligible for a discretionary bonus, subject to program guidelines, position eligibility, and senior management approval.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
