Insurance Operations Specialist

Volvo Group•Greensboro, NC

8d•$54,000 - $66,000•Onsite

About The Position

The Insurance Operations Specialist supports the day-to-day operations of Volvo Insurance Services (VIS) and insurance tracking activities for Volvo Financial Services (VFS). The role combines insurance servicing, compliance monitoring, reporting, data analysis, and vendor management to reduce risk, improve customer and dealer experiences, and drive operational excellence. The specialist uses tools such as Power BI and operational reporting to identify trends, resolve exceptions, and recommend practical solutions that improve service quality and business performance. The role collaborates with customers, dealers, insurance partners, vendors, and cross-functional teams across Risk, Credit, Collections, Legal, Finance, Remarketing, and Syndication. This position is part of an on-site team in Greensboro, North Carolina, and reports to the US Manager, Insurance Operations and Account Management.

Requirements

Bachelor's degree in business, finance, insurance, data analytics, or a related field, or equivalent relevant work experience.
Three or more years of experience in commercial insurance, insurance operations, financial services, customer service, collections, collateral administration, or a related field.
Advanced proficiency in Power BI, Excel, and Microsoft Office, including analyzing large data sets, developing dashboards and reports, identifying trends, defining KPIs, and translating data into actionable business insights.
Strong analytical and problem-solving skills, including gathering, interpreting, and presenting data to technical and non-technical audiences, identifying root causes, and recommending practical solutions.
Attention to detail and commitment to data quality, documentation, compliance, and process improvement.
Relationship-building and communication skills, with the ability to collaborate across customers, dealers, agents, vendors, carriers, and internal stakeholders.
Self-motivation, adaptability, strong organization, ability to manage multiple priorities and deadlines, and discretion and integrity when handling sensitive information.
Customer-focused approach and commitment to high-quality service, accuracy, compliance, and operational excellence.
Ability to learn and adopt new technologies, reporting platforms, and workflow tools in a fast-paced, evolving environment.

Nice To Haves

Experience in trucking, construction equipment, dealership, or captive finance.
Active Property and Casualty insurance license; licensing may be required based on assigned responsibilities.
Experience with an agency management system such as AMS360, an insurance tracking platform, or comparable operational systems.
Advanced insurance designation such as CPCU, CIC, or ARM.
Bilingual proficiency in Spanish and English.

Responsibilities

Work insurance exceptions with agents, dealers, customers, and internal teams to obtain and maintain compliant coverage for vehicles and equipment in insurance default.
Respond to insurance-related questions; resolve complex coverage issues; approve and document deductible exceptions within authority limits; and negotiate exception requests with customers and Risk.
Manage the insurance tracking vendor relationship, including service performance, issue resolution, data quality, regular communication, and continuous improvement.
Monitor insurance tracking activity, expiring coverage, certificates, and exposed assets; take proactive action to reduce portfolio risk and ensure timely resolution.
Develop and maintain Power BI dashboards and recurring or ad hoc reports tracking KPIs, trends, exceptions, turnaround times, portfolio exposure, vendor performance, and compliance.
Analyze operational data to identify root causes, emerging risks, process gaps, and improvement opportunities, and present findings and recommendations to leadership and business partners.
Process and review insurance transactions and documentation, including quotes, new business, billing, policy changes, endorsements, renewals, cancellations, applications, certificates, and proposals.
Maintain accurate and compliant electronic files in accordance with company standards, regulatory requirements, carrier guidelines, established workflows, and record-retention expectations.
Build relationships with customers, dealers, agents, carriers, vendors, sales colleagues, and cross-functional teams to resolve issues and support business objectives.
Improve procedures, controls, reporting, training, customer experience, and automation opportunities through creative and critical thinking.
Provide responsive customer service through approved communication channels and complete assigned transactions, inquiries, and follow-up activities accurately and on time.
Support sales goals, accounts receivable activities, special projects, and other responsibilities as assigned.