Insurance Operations Specialist

SAFETY INSURANCE COMPANY•Boston, MA

11d•$65,000 - $75,000•Onsite

About The Position

The Insurance Operations Specialist trains Insurance Operations staff across Billing, Service Center, CRM, and Insurance Operations/Underwriting. Under the direction of the Insurance Operations Training Manager, the role also assists with training in other departments and participates in administering the internship program. This position is full-time in the office at Safety Insurance’s Boston main office.

Requirements

Bachelor’s degree required.
At least 2 years of insurance experience.
Knowledge of all lines of business.
Ability to prioritize departmental training needs.
Excellent time-management, communication, and organizational skills.
Experience delivering oral presentations to large and small groups.
Knowledge of training methodologies that accommodate varied learning styles.

Nice To Haves

CPCU designation preferred.

Responsibilities

Work with other functional areas to ensure training meets expectations.
Ensure various projects are completed accurately.
Design and implement formal training programs introducing new staff to Underwriting, Billing, Service Center, and CRM policies and procedures.
Create and update training modules for staff presentations.
Conduct engaging in-person and virtual training sessions.
Provide ongoing customer service training to current staff.
Train new and current staff on the RingCentral phone system.
Monitor RingCentral dashboards and evaluate reports.
Work with Underwriting and Insurance Operations management to assess individual and department-wide training needs and recommend training for the department.
Coordinate external soft-skills and other training opportunities with Human Resources.
Coordinate a best-practices approach to desk management and productivity.
Evaluate products or services that may improve training and skill development in the Underwriting and Insurance Operations Departments.
Assist with onboarding new hires.
Participate in administration of the internship program.
Perform other activities as required.

Benefits

Three weeks of accrued paid time off and paid holidays each year.
Health insurance, including medical, dental, and vision coverage.
Annual 401(k) employer contribution of up to 8% of base salary.
100% tuition reimbursement.
Free on-site fitness center.
Complimentary coffee and breakfast service.
Hybrid work schedules are listed among the company’s benefits, though this position requires full-time in-office work.
Working Advantage Discount Program.
Employee Assistance Program.
Flexible schedules and a 37.5-hour workweek.