Insurance Operations Associate

McGill Junge Wealth Management•Clive, IA

4d•Onsite

About The Position

McGill Junge Wealth Management (MJWM), a growing financial planning and advisory firm based in Des Moines, Iowa, is hiring an Operations Associate to support its national wealth management team. The firm provides customized wealth management and investment strategies, complex financial planning, and retirement income distribution strategies for emerging affluent, high-net-worth, and ultra-high-net-worth individuals, families, and business clients. The role offers access to training opportunities intended to strengthen business acumen and develop professional and technical skills. Working with Insurance Operations leadership and colleagues in office coordination, marketing, and client service, the Operations Associate supports policy owner services, new business, CRM maintenance and analytics, licensing, and reporting. The position also provides backup for the Office Coordinator, including reception, and for the Insurance Operations Coordinator.

Requirements

A two-year degree in business, accounting, or finance is desired.
One to three years of prior experience in insurance and/or financial services is preferred.
Iowa Life and Health Insurance License, or ability to obtain it within six months on the job.
Completion of Northwestern Mutual Essentials training, or ability to complete it within one month on the job.
A well-rounded background and interest in providing exceptional support to team members and clients.
Experience managing multiple diverse projects and assignments in a timely and quality manner.
Ability to work with a high degree of accuracy.
Financial, business, and analytical acumen.
Microsoft Office proficiency.
Prior customer service experience.
Strong written and verbal communication skills, enthusiasm, a can-do attitude, and aptitude for learning.
Excellent customer service, organization, attention to detail, and self-review skills.
Strong critical thinking and problem-solving skills.
Ability to embrace change and work in a fast-paced environment, independently and as part of a team.
Ability to maintain confidentiality and prioritize workloads, completing tasks within defined guidelines and time constraints.
Strong financial and analytical thinking skills and ability to draw on a range of resources.
Integrity and trustworthiness, motivation, professional demeanor, and desire for personal development.

Nice To Haves

Two-year degree in business, accounting, or finance.
One to three years of prior experience in insurance and/or financial services.
Iowa Life and Health Insurance License (or ability to obtain within six months on the job).
Completion of Northwestern Mutual Essentials training (or ability to complete within one month on the job).
Prior CRM database management experience.

Responsibilities

Work with Lead Advisors and the Client Service team, and directly with clients, to understand and complete policy servicing, including beneficiary changes, claims, bank payment updates, and agent-of-record changes.
Communicate with clients and advisors to support timely policy premium payments.
Support changes to existing client policies and respond to client information requests, including obtaining in-force reports and illustrations.
Manage policy delivery and reporting.
Assist with gathering client data for new business applications and support illustration requests.
Complete new business insurance applications as needed and work with an outside broker on insurance and annuity policy quotes and applications.
Help maintain accurate client data in the CRM and conduct routine quality reviews for accuracy and consistency.
Maintain records for new clients, including coordination with Joint Work partners, and ensure CRM tasks are assigned for new clients.
Help manage weekly CRM reports for ongoing meetings.
Review business opportunities to determine whether required insurance licenses and securities registrations are in place for relevant states; obtain new licenses and registrations as needed, maintain documentation, and conduct annual reviews and renewals.
Compile monthly new-client sales data and conduct related research and reporting.
Monitor completion of team tasks, identify gaps and overdue activities in the new business pipeline, and distribute weekly new business opportunity lists.
Participate in team meetings and partner with the Director of Insurance Operations, Insurance Operations Coordinator, Office Coordinator, Lead Advisors, and Client Service team.
Provide backup for the Insurance Operations Coordinator and reception.
Support the firm’s vision, mission, and strategy; contribute to teamwork, team building, firm culture, strategic initiatives, and projects.