Instrumentation Field Service Technician – Industrial

Mettler Toledo•Nutley, NJ

3d•Onsite

About The Position

As a Field Service Technician, you will be the on-site expert customers rely on to keep floor and bench scales running safely, accurately, and efficiently. You will perform preventative maintenance, calibrations, and basic repairs while representing the company professionally at customer locations across your assigned region. The role involves servicing industrial weighing equipment at customer sites, troubleshooting basic issues, supporting installations and repairs, training end users, and documenting work in service software. You will coordinate with scheduling, service support, sales, and fellow technicians to meet customer uptime and response-time expectations. You will also maintain your company vehicle and parts inventory, identify potential service or product needs, and follow company, customer, safety, and quality policies. The position is safety sensitive and subject to drug testing. It requires regional travel, including overnight travel averaging up to 10% and potentially up to 25%, as well as overtime averaging 10–15% and potentially up to 25%. The technician must reside within the service territory and be willing to work in potentially hazardous environments and wear protective equipment as required.

Requirements

Valid driver's license.
High school diploma or GED, or 5 years of relevant work experience.
1 to 3 years of electro/mechanical repair or weighing industry experience.
Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
Ability to obtain and maintain a Weights and Measures license; failure to do so may result in termination.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to learn proprietary software and update information using METTLER TOLEDO programs.
Willingness and ability to travel overnight up to 10% on average, potentially up to 25%, primarily by company vehicle or plane.
Must reside within the service territory.
Ability to work overtime averaging 10–15%, possibly up to 25%.
Willingness to work in environments with hazards such as chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.
Willingness to wear protective equipment and clothing when required.
Position is safety sensitive and subject to drug testing.
Ability to frequently lift up to 50 pounds and occasionally handle heavier loads by carrying, pushing, or pulling.
Ability to frequently crouch, stoop, kneel, and bend repeatedly for safe and efficient job performance.

Nice To Haves

Customer-facing or field service experience preferred; commercial experience desired.

Responsibilities

Perform scheduled preventative maintenance and calibration on industrial weighing equipment, primarily floor and bench scales, at customer sites while following established procedures and safety standards.
Troubleshoot basic issues and support installations, projects, and repairs, partnering with more experienced technicians when required.
Provide end-user training on proper equipment use and care.
Use a company laptop and service software to document work, update service records, and maintain data integrity in the service database each day.
Communicate with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
Maintain the company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
Identify service or product needs and submit sales leads in line with experience level.
Follow company, customer, safety, and quality policies to maintain a safe work environment.