Instructional Designer, Learning and Development Project Management Office

Research Foundation of The City University of New York•New York, NY

10d•Onsite

About The Position

CUNY School of Professional Studies is seeking a creative, collaborative, and learner-centered Instructional Designer for the Learning and Development Project Management Office at the ACS Workforce Institute. The role collaborates with a multidisciplinary project team to design, develop, and improve engaging, accessible, outcomes-driven learning programs for adult learners. Reporting to the Senior Instructional Designer, the Instructional Designer turns complex subject matter into clear, practical, interactive learning experiences that support workforce development and professional practice. The position applies instructional design methodologies and adult learning principles to develop instructor-led (ILT) and virtual instructor-led (VILT) training. In collaboration with project managers, the ACS product owner, subject matter experts, and other development team members, the Instructional Designer contributes to the full learning design process, including content analysis, learning objectives, instructional materials, assessments, and continuous improvement. The role is based at 110 William Street in Lower Manhattan, New York. Candidates must be authorized to work in the United States continuously; sponsorship is unavailable.

Requirements

Bachelor's degree in instructional design, education, educational technology, learning and development, or a related field, and at least three years of professional experience designing and developing adult learning programs, including demonstrated ILT and VILT training experience.
Demonstrated ability to translate complex information and subject matter into clear, engaging, accessible, instructionally sound learning experiences.
Experience applying adult learning principles and developing measurable learning objectives, with instructional content, activities, and assessments aligned to intended outcomes.
Experience creating instructional design documents, course outlines, storyboards, facilitator guides, learner workbooks, presentation materials, and other learning assets.
Excellent written and verbal communication skills, including the ability to explain instructional design decisions and present ideas clearly.
Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
Experience with graphic design, visual communication, and layout of professional learning materials.
Familiarity with accessibility standards and inclusive instructional design practices, and ability to apply accessibility considerations when developing learning content.
Strong analytical, critical-thinking, and problem-solving skills, including organizing complex information and identifying effective instructional approaches.
Excellent organizational skills and attention to detail, with ability to manage competing priorities, coordinate assignments, and meet deadlines.
Ability to work independently and contribute effectively to a collaborative, project-based team.
Ability to receive, interpret, and incorporate feedback while maintaining quality, consistency, and alignment with project requirements.
Initiative, creativity, sound judgment, and commitment to continuous learning and professional development.
Strong customer service and stakeholder engagement skills, with a solution-oriented approach.
Must be authorized to work in the United States on a continuous basis; sponsorship is not available.

Nice To Haves

A master's degree in a related discipline; alternatively, more than three years of professional related experience performing the outlined duties.
Experience developing interactive eLearning using authoring tools such as Articulate Storyline and Rise.
Experience with multimedia learning development, including video production and editing, audio editing, voiceover, narration, and related technologies.
Familiarity with Adobe Creative Cloud applications, including Firefly, Premiere Pro, Illustrator, and InDesign.

Responsibilities

Design and develop engaging, learner-centered ILT and VILT training grounded in adult learning principles and evidence-informed instructional design practices.
Translate complex subject matter into clear, accessible, practical learning experiences that support knowledge acquisition, skill development, and professional application.
Develop instructional design documents, course outlines, storyboards, and other deliverables establishing course structure, content flow, activities, and assessment strategies.
Create facilitator guides, participant handouts, learner workbooks, presentation decks, case studies, scenarios, job aids, and other instructional resources.
Develop and refine measurable learning objectives aligned with course content, instructional strategies, and assessment methods.
Design and revise Level 2 learning assessments that measure knowledge acquisition and achievement of learning objectives.
Build in opportunities for learner engagement, practice, reflection, discussion, and application.
Collaborate with project managers, the ACS product owner, SMEs, and development team members to analyze learning needs, validate content, and shape instructional approaches.
Facilitate the translation of SME expertise into organized, instructionally sound, learner-focused training content.
Incorporate stakeholder feedback and review comments while maintaining instructional quality, consistency, and alignment with project requirements.
Manage deliverables across multiple projects, meeting timelines, milestones, quality standards, and documentation requirements.
Communicate design decisions, identify potential challenges, recommend solutions, and proactively raise issues affecting project scope, quality, or delivery.
Review, update, and maintain ILT and VILT curricula and materials for accuracy, relevance, consistency, and alignment with learning objectives.
Apply accessibility principles and inclusive design practices to support diverse learners and equitable access.
Conduct quality reviews of materials for accuracy, clarity, organization, visual consistency, and alignment with design standards.
Contribute to continuous improvement using stakeholder feedback, assessment findings, and emerging instructional design practices.
Stay current with instructional design methodologies, adult learning research, educational technologies, and learner-engagement approaches.
Perform other related duties as assigned.