Instructional Designer, Learning and Development Project Management Office

Research Foundation of The City University of New York•New York, NY

9d•Onsite

About The Position

CUNY School of Professional Studies is seeking a creative, collaborative, and learner-centered Instructional Designer for the Learning and Development Project Management Office at the ACS Workforce Institute. The role works with a multidisciplinary project team to design, develop, and enhance engaging, accessible, outcomes-driven learning programs for adult learners. The Instructional Designer translates complex subject matter into clear, practical, interactive learning experiences that support workforce development and professional practice, using instructional design methodologies and adult learning principles to develop instructor-led (ILT) and virtual instructor-led (VILT) programs. Working with project managers, the ACS product owner, subject matter experts, and other development team members, the Instructional Designer contributes throughout the learning design process—from content analysis and learning objectives to instructional materials, assessments, and continuous improvement. The position is based at 110 William Street in Lower Manhattan, New York. Candidates must be authorized to work continuously in the United States; sponsorship is unavailable. The stated pay range lists a minimum and maximum of $90,000.

Requirements

Bachelor's degree in instructional design, education, educational technology, learning and development, or a related field, with at least three years of professional experience designing and developing adult learning programs.
Demonstrated experience designing and developing instructor-led (ILT) and virtual instructor-led (VILT) training.
Ability to translate complex information and subject matter into clear, engaging, accessible, and instructionally sound learning experiences.
Experience applying adult learning principles and developing measurable learning objectives, with instructional content, activities, and assessments aligned to intended outcomes.
Experience creating instructional design documents, course outlines, storyboards, facilitator guides, learner workbooks, presentation materials, and other learning assets.
Excellent written and verbal communication skills, including the ability to articulate instructional design decisions and present ideas clearly.
Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
Experience with graphic design, visual communication, and layout of professional learning materials.
Familiarity with accessibility standards and inclusive instructional design practices, and ability to apply accessibility considerations when developing learning content.
Strong analytical, critical-thinking, and problem-solving skills, including the ability to organize complex information and identify effective instructional approaches.
Excellent organizational skills and attention to detail, including the ability to manage competing priorities, coordinate multiple assignments, and meet deadlines.
Ability to work independently and contribute effectively to a collaborative, project-based team.
Ability to receive, interpret, and incorporate feedback while maintaining quality, consistency, and alignment with project requirements.
Initiative, creativity, sound judgment, and commitment to continuous learning and professional development.
Strong customer service and stakeholder engagement skills, with a solution-oriented approach to addressing challenges and advancing project goals.
Authorization to work in the United States on a continuous basis; sponsorship is not available.

Nice To Haves

Master's degree in a related discipline or more than three years of professional related experience performing the described duties.
Experience developing interactive eLearning using authoring tools such as Articulate Storyline and Rise.
Experience with multimedia learning development, including video production and editing, audio editing, voiceover, narration, and related technologies.
Familiarity with Adobe Creative Cloud applications, including Firefly, Premiere Pro, Illustrator, and InDesign.

Responsibilities

Design and develop engaging, learner-centered ILT and VILT training programs grounded in adult learning principles and evidence-informed instructional design practices.
Translate complex subject matter into clear, accessible, practical learning experiences that support knowledge acquisition, skill development, and application to professional practice.
Develop instructional design documents, course outlines, storyboards, and other design deliverables that establish course structure, content flow, learning activities, and assessment strategies.
Create facilitator guides, participant handouts, learner workbooks, presentation decks, case studies, scenarios, job aids, and other instructional resources.
Develop and refine measurable learning objectives aligned with course content, instructional strategies, and assessment methods.
Design and revise Level 2 learning assessments that measure knowledge acquisition and achievement of learning objectives.
Incorporate learner engagement, practice, reflection, discussion, and application throughout learning experiences.
Collaborate with project managers, the ACS product owner, SMEs, and other development team members to analyze learning needs, validate content, and shape instructional approaches.
Facilitate the translation of SME expertise into well-organized, instructionally sound, learner-focused training content.
Incorporate stakeholder feedback and review comments into design deliverables while maintaining instructional quality, consistency, and alignment with project requirements.
Manage assigned deliverables across multiple projects, meeting established timelines, milestones, quality standards, and documentation requirements.
Communicate design decisions, identify potential challenges, recommend solutions, and proactively raise issues that may affect project scope, quality, or delivery.
Review, update, and maintain existing ILT and VILT curricula and instructional materials for accuracy, relevance, consistency, and alignment with current learning objectives.
Apply accessibility principles and inclusive design practices to support diverse learner needs and equitable access to learning.
Conduct quality reviews of instructional materials for accuracy, clarity, organization, visual consistency, and alignment with design standards.
Contribute to continuous improvement using stakeholder feedback, assessment findings, and emerging instructional design practices.
Stay current with instructional design methodologies, adult learning research, educational technologies, and approaches that enhance learner engagement and effectiveness.
Perform other related duties as assigned.