Instant Payments Specialist

EagleBank • Silver Spring, MD

7d • $25 - $37

About The Position

The Instant Payments Specialist is a member of EagleBank’s Electronic Payments Operation team, providing day-to-day operational ownership and subject matter expertise across Zelle, RTP, FedNow, and related real-time payment rails. The role leads exception handling and escalations, ensures compliance with network rules and operating circulars, partners with Fraud and Risk on real-time payment controls, and supports the continued build-out of the Bank’s Money Movement Hub capabilities. The ideal candidate has direct hands-on experience operating instant payment rails in a bank environment and can serve as an escalation point and mentor for the team.

Requirements

• At least 2 years of experience in bank payment operations, including direct experience with real-time or instant payment rails such as Zelle, RTP, or FedNow.
• Obtain the Accredited Faster Payments Professional (AFPP) credential within 18 months of accepting the role.
• Working knowledge of RTP, FedNow, and Zelle network rules, settlement mechanics, and exception processing.
• Understanding of Regulation E, OFAC, BSA/AML, and payment fraud controls.
• Strong analytical, reconciliation, and problem-solving skills.
• Excellent communication skills and ability to work effectively under time-critical conditions.
• Ability to work flexible hours to support extended and 24x7 payment windows.

Nice To Haves

• Bachelor’s degree in Arts/Sciences (BA/BS) in Business, Finance, or a related field.
• At least 2 years of experience with ACH, wire transfer, or card operations.
• Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), or Accredited Faster Payments Professional (AFPP) credential.
• Experience with a payment hub or core payment platform such as FIS Money Movement Hub or similar.

Responsibilities

• Provide day-to-day operational ownership and subject matter expertise for Zelle, RTP, FedNow, and related real-time payment rails.
• Lead exception handling and escalations.
• Ensure compliance with network rules and operating circulars.
• Partner with Fraud and Risk on real-time payment controls.
• Support the continued build-out of the Bank’s Money Movement Hub capabilities.
• Serve as an escalation point and mentor for the team.

Benefits

• Maternity and parental leaves.
• Wellness discounts.
• Healthcare premium sharing.
• Employer funding in an HSA account.
• 100% 401(k) matching up to 4%.
• Employee resource groups, mentorship programs, community service, and scholarship opportunities for continued education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed