Digital Payments Specialist

QCR Holdings, Inc. • Moline, IL

4d

About The Position

The Digital Payments Specialist provides technical and operational support for debit card and instant payment solutions. The role supports internal bank staff with client inquiries, account maintenance, issue resolution, transaction processing, and related controls, with an emphasis on timely and accurate service.

The specialist maintains knowledge of the company’s digital payment offerings and proficiency with the software used to support them. The position also performs time-sensitive operational work, investigates issues, contributes to process improvements, and supports projects such as software conversions and upgrades. Duties are performed in a professional office environment, with occasional overtime outside normal business hours to support projects.

Requirements

• High school diploma or equivalent required.
• Strong customer service skills and strong written and verbal communication skills required.
• Strong computer skills, including proficiency with Outlook, Excel, Word, and web browsers.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to ask effective questions, assess information, and escalate issues appropriately.
• Ability to prioritize time-sensitive work, maintain accuracy, and work independently and collaboratively in a fast-paced environment.
• Ability to learn and work effectively across multiple digital payment systems.

Nice To Haves

• Two years of experience in banking or a similar financial institution.
• Experience with debit card operations, instant payments, payment systems, or fraud-related processes.

Responsibilities

• Maintain knowledge of the company’s digital payment solutions, including personal and business ATM and debit cards, magnetic stripe, EMV and contactless cards, applicable digital wallets, card controls, FedNow, RTP, and 3-D Secure (Verified by Visa).
• Develop and maintain proficiency in the software used to support digital payment solutions, including SilverLake, PayCenter, Synergy, mConsole, Visa Online, Prologue, Verafin, and JH Card Portal.
• Provide timely support to internal customers by email, phone, and instant message.
• Investigate digital payment inquiries, perform system maintenance and testing, troubleshoot issues, and engage appropriate resources to achieve resolution.
• Perform time-sensitive operational tasks accurately, including card maintenance, data entry, balancing internal accounts, processing sight drafts, reviewing reports, and taking timely action on fraud-related processes.
• Recommend process or product improvements that increase efficiency, accuracy, or service quality.
• Participate in projects, including software conversions and upgrades, and support data validation, testing, planning, training, and data entry.
• Comply with company and regulatory policies, procedures, and requirements applicable to the position.
• Foster and preserve a culture of inclusion, innovation, collaboration, accountability, achievement, and passion.
• Perform additional duties and responsibilities as needed to support the company’s mission, vision, and values.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible spending account (FSA)
• Health savings account (HSA)
• 401(k)
• Employee stock purchase plan
• Paid time off
• Paid holidays
• Voluntary supplemental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED