Digital Payments Specialist

Alabama Credit Union•Tuscaloosa, AL

About The Position

The Digital Payments Specialist serves as the highest escalation point for digital payment channels, primarily loan payments and Skip-A-Pay through Alacriti, and secondarily P2P (Zelle), Bill Pay, and new account fundings through Clover and Plaid. The specialist is the main point of contact for Alabama Credit Union’s payment vendors and maintains a monthly cadence with each vendor. The role also supports administration of monthly meetings for Online Banking SMEs to strengthen their skills in using resources to assist members with Zelle and Bill Pay issues. The position oversees Alacriti’s day-to-day operations, including balancing daily batches with the accounting team, processing returned and disputed payments, overseeing the Skip-A-Pay program and its Robotic Process Automation, and assisting with new payment development. The specialist serves as backup to the DPP for day-to-day operations of ancillary payment products, including Bill Pay and new account funding channels (Clover and Plaid). The role also supports fraud investigations and tracks losses related to fraud, returns, and disputes.

Requirements

Three to five years of similar or related experience.
One of the following: a two-year college degree; completion of a specialized certification or licensing; completion of specialized training courses conducted by vendors; or job-specific skills acquired through an apprenticeship program.
Excellent oral and written communication skills.
Ability to comprehend and appropriately apply rules and guidelines.
Professional presentation and ability to maintain productivity with little supervision.
Self-motivation, eagerness to learn in a fast-paced environment, and adaptability in applying new information.
Ability to use a personal computer, including MS Word and Excel, and web-based applications.
Keyboarding speed of 30 words per minute.
Ability to alphabetize and sort in numerical order.
Attention to detail, organizational and communication skills, and ability to change tasks efficiently and manage multiple conflicting priorities.
Ability to foster relationships with outside entities and influence or sell ideas or services to others.

Responsibilities

Serve as the highest escalation point for digital payment channels, including loan payments, Skip-A-Pay, Zelle, Bill Pay, and new account funding channels.
Serve as the main point of contact for payment vendors and maintain a monthly cadence with each vendor.
Oversee Alacriti’s day-to-day operations, including balancing daily batches with the accounting team.
Process returned and disputed payments.
Oversee the Skip-A-Pay program, including its Robotic Process Automation.
Assist with new payment development.
Back up the DPP in overseeing day-to-day operations of ancillary payment products, including Bill Pay and Clover and Plaid new account funding channels.
Support monthly meetings for Online Banking SMEs by training them on the use, function, and troubleshooting of Zelle and Bill Pay.
Assist the Fraud Department with investigations of disputes and fraud claims related to ACU-originated payments.
Recommend and restrict services for accounts designated as high risk.
Track and monitor ACU losses from fraud, returns, and disputes.