Instant Payments Specialist

EagleBank•Silver Spring, MD

About The Position

The Instant Payments Specialist is part of EagleBank’s Electronic Payments Operation team and provides day-to-day operational ownership and subject matter expertise for Zelle, RTP, FedNow, and related real-time payment rails. The role leads exception handling and escalations, ensures compliance with network rules and operating circulars, partners with Fraud and Risk on real-time payment controls, and supports the continued development of the Bank’s Money Movement Hub capabilities. The specialist is also an escalation point and mentor for the team. EagleBank describes itself as a values-driven organization that prioritizes relationships, inclusion, equity, respect, employee growth, and wellbeing. The position’s projected hourly pay range is $25.02 to $36.76. EagleBank notes employee resource groups, mentorship programs, community service, and scholarship opportunities for continued education, as well as maternity and parental leaves, wellness discounts, healthcare premium sharing, employer HSA funding, and 100% 401(k) matching up to 4%.

Requirements

At least 2 years of experience in bank payment operations, including direct experience with real-time or instant payment rails such as Zelle, RTP, or FedNow.
Obtain Accredited Faster Payments Professional (AFPP) certification within 18 months of accepting the role.
Working knowledge of RTP, FedNow, and Zelle network rules, settlement mechanics, and exception processing.
Understanding of Regulation E, OFAC, BSA/AML, and payment fraud controls.
Strong analytical, reconciliation, and problem-solving skills.
Excellent communication skills and ability to work effectively under time-critical conditions.
Ability to work flexible hours to support extended and 24x7 payment windows.

Nice To Haves

Bachelor’s degree in Arts/Sciences (BA/BS) in Business, Finance, or a related field.
At least 2 years of experience with ACH, wire transfer, or card operations.
Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), or Accredited Faster Payments Professional (AFPP) certification.
Experience with payment hub or core payment platforms, such as FIS Money Movement Hub or similar.

Responsibilities

Provide day-to-day operational ownership and subject matter expertise across Zelle, RTP, FedNow, and related real-time payment rails.
Lead exception handling and escalations.
Ensure compliance with payment network rules and operating circulars.
Partner with Fraud and Risk on real-time payment controls.
Support the continued build-out of the Bank’s Money Movement Hub capabilities.
Serve as an escalation point and mentor for the team.