Installer/Trainer Part Time
About The Position
CaptionCall is seeking a customer-focused, part-time Installer/Trainer to help people with hearing loss stay connected. The role involves visiting customers in their homes, installing CaptionCall phones, and providing personalized training so customers can use the phones and their key features confidently. The position requires independent work in the local community and handling confidential customer information with integrity and discretion. Compensation combines an hourly wage of $15.00 to $19.52, based on location and experience, with additional piece-rate earnings for completed installations and service calls: $25 per successful installation, $25 per successful priority service call, and $15 per successful service call. Eligible mileage reimbursement is also provided. Actual earnings vary based on hours worked, completed work, territory demand, and other business factors. The role requires daily local driving within an assigned territory using a reliable personal vehicle, maintained automobile insurance, a valid driver's license, and a satisfactory driving record. Occasional air travel may be required. The employee must be able to transport and set up equipment in customers' homes and perform physical activities such as sitting, standing, bending, kneeling, and moving equipment. Regular and predictable attendance is required.
Requirements
- High school diploma or GED.
- Strong customer service and interpersonal skills.
- Comfort working one-on-one with customers in their homes.
- Clear verbal and written communication skills in English.
- Dependable, organized, and self-motivated.
- Ability to work independently and manage a schedule effectively.
- Adaptability and comfort working in different environments each day.
- Basic computer and technology skills.
- Ability to explain technology in a simple, customer-friendly manner.
- Ability to provide and maintain a reliable personal vehicle for work-related travel and active automobile insurance throughout employment.
- Valid driver's license and satisfactory driving record.
- Ability to transport and set up equipment in customers' homes.
- Ability to sit, stand, bend, kneel, and move equipment throughout the workday.
- Dexterity to operate computers, tablets, tools, and related equipment.
- Regular and predictable attendance.
Nice To Haves
- Experience working with seniors or individuals with hearing loss.
- Availability to work evenings and weekends as needed.
Responsibilities
- Install and troubleshoot CaptionCall phones in customers' homes.
- Train customers to use their phones and key features with patience and professionalism.
- Complete assigned service calls and equipment exchanges.
- Maintain accurate customer records and submit required documentation.
- Retrieve, clean, and manage equipment inventory.
- Assist with community outreach and lead generation activities as needed.
- Represent CaptionCall at local events and community engagements.
- Follow company compliance, privacy, and confidentiality requirements.
- Maintain professionalism while working in customers' homes.
- Perform other duties as assigned.
Benefits
- Mileage reimbursement
- Company-provided tablet and phone
- Opportunities for growth and advancement
- 401(k) with 6% company match and immediate vesting
- Medical support services through Teladoc
- Dental insurance, including orthodontia
- Vision insurance
- Employee Assistance Program
- Employee Resource Groups
- Learning and career development opportunities
- Meaningful work that positively impacts people's lives
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
