Installer/Trainer Part Time

Sorenson Communications • Bakersfield, CA

5d • Onsite

About The Position

CaptionCall is seeking a customer-focused, part-time Installer/Trainer to help customers with hearing loss stay connected. The role involves visiting customers in their homes to install CaptionCall phones and provide personalized training on using the phones and their key features. The position suits someone who enjoys working independently, meeting new people, and making a positive impact in the community.

Compensation includes an hourly wage of $15.00 to $19.52, based on location and experience, plus piece-rate earnings for completed work: $25 per successful installation, $25 per successful priority service call, and $15 per successful service call. Eligible mileage reimbursement is also provided. Actual earnings vary based on hours, completed work, territory demand, and other business factors.

The role requires local driving within an assigned territory, use of a reliable personal vehicle with active automobile insurance, and a valid driver's license with a satisfactory driving record. The employee transports and sets up equipment in customers' homes and may occasionally travel by air. This position handles confidential customer information and requires integrity and discretion. Regular and predictable attendance is required.

Requirements

• High school diploma or GED.
• Strong customer service and interpersonal skills.
• Comfort working one-on-one with customers in their homes.
• Clear verbal and written communication skills in English.
• Dependable, organized, and self-motivated.
• Ability to work independently and manage a schedule effectively.
• Adaptability and comfort working in different environments each day.
• Basic computer and technology skills.
• Ability to explain technology in a simple, customer-friendly manner.
• Availability to work evenings and weekends as needed.
• Ability to provide and maintain a reliable personal vehicle for work-related travel and active automobile insurance throughout employment.
• Valid driver's license and satisfactory driving record.
• Ability to transport and set up equipment in customers' homes.
• Ability to sit, stand, bend, kneel, and move equipment throughout the workday.
• Dexterity to operate computers, tablets, tools, and related equipment.
• Regular and predictable attendance.

Nice To Haves

• Experience working with seniors or individuals with hearing loss.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes.
• Train customers to use their phones and key features with patience and professionalism.
• Complete assigned service calls and equipment exchanges.
• Maintain accurate customer records and submit required documentation.
• Retrieve, clean, and manage equipment inventory.
• Assist with community outreach and lead-generation activities as needed.
• Represent CaptionCall at local events and community engagements.
• Follow company compliance, privacy, and confidentiality requirements.
• Maintain professionalism while working in customers' homes.
• Perform other duties as assigned.

Benefits

• Flexible, part-time schedule.
• Mileage reimbursement.
• Company-provided tablet and phone.
• Opportunities for growth and advancement.
• 401(k) with 6% company match and immediate vesting.
• Medical support services through Teladoc.
• Dental insurance, including orthodontia.
• Vision insurance.
• Employee Assistance Program.
• Employee Resource Groups.
• Learning and career development opportunities.
• Meaningful work that positively impacts people's lives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED